Please check if the feature has not already been requested.
If not, please describe it
Simple helpdesk.php include email field
The simple helpdesk.php anonymous ticket creation form should include an optional email address field.
This would record the same details as an anonymous ticket from email.
Add an end of warranty date
Instead of a month or warranty dropdown, add an end of warranty date.
Rules to link a computer to a user to an asset
Create a rules engine to link an asset, automatically inventoried wth a user
Status change when approval is granted
Actually we have a rule to change the status to pending when an approval is sent to compliance user. But the status does not come back to process assigned.
It should be great to add a rule when the approval is granted change the status to process assigned
Add the option Vote and Rate in the Knowledge Base entries
Add the option Vote and Rate in the Knowledge Base entries for democratized or select the better option
Give possibility to create ticket by email "on behalf of"
By default, when creating a ticket by email the writer and the requester of the ticket are equals to the email sender.
It is a good idea to implement a new feature to give users the possibility to create ticket 'on behalf of':
A user X sends an email 'on behalf of' user Y means the ticket writer will be user X, but the ticket requester will user Y.
To implement this feature, one may use a special pattern in the email body:
##From: LastName, Firstname
This feature is mainly used by service desk people when they often get emails from end-users, so instead of manually creating a ticket (doing copy/paste), then they just forward the email adding a ## in front of the "From: LASTNAME, FIRSTNAME" automatically added by the web client.
We may add the pattern in a new setting so that it can be adapted to local needs.
thank you
regards,
Tomolimo
PS: I may add this to GLPI project as it has already been developed for us.
Display Project in tab Personal View ou My View
Hello,
On the tab "Personal View" or "My View" display projects where the user is added to the team and / or project manager.
Att,
Thiago Passamani
Management of equipment loans / Gestion des prêts de matériel
- Utilisateur
- Date de début du prêt
- Date de retour prévu
- Remarque sur le bien emprunté
qui entraînerai lors de la validation :
- la liaison de l'ordinateur à l'utilisateur
- changement de statu de l'ordinateur en (à définir dans les paramétrages)
- la génération d'un PDF reprenant les éléments renseignés (logo de l'entreprise et condition de prêt à définir dans les paramétrages)
- le PDF sera lié comme document de la fiche ordinateur
avec une procédure similaire lors de la restitution du bien.
IN ENGLISH :
In the profile of a computer, adding a tab ( To Lend) with fields to be filled :
MAPI/OWA Compatibility
My agency has left behind POP and IMAP protocols many years ago in favor of OWA and MAPI. Most contemporary (and unfortunately non-free) Service Desks do support native Exchange protocols. It would be amazing if these could be implemented in GLPI.
Dashboard plugin into the Core
We use a reduce versión of the GUI for the final user. It´s posibble that dashboard plugin (https://forge.glpi-project.org/projects/dashboard/) come for default into the core for the final user?
Service d'assistance aux clients par UserEcho
