Self-service users should be allowed to add an observer actor after their ticket creation.

They may want to add another user in the loop for information or additionnal input from that new observer (if the permission to add a followup as an observer is allowed).

how to customize incident form (eg, sorting )

Currently it is not possible to add 2 or more tags in the same rule, only one tag.
And when we split in several rules (for instance 3 rules to add 3 tags) when the 3 rules are applicable to the same ticket, the ticket is updated only with the tag of the last rule, it means, it is not adding the new tags, but replacing the one tag that was added in the previous rule.

For example:

Categories:
"Correct security issues in Linux Server".
"Correct security issues in Windows Server".

The rules are set in Add/Update ticket:

• If category = "Correct security issues in Linux Server", add tag "Security".
• If category = "Correct security issues in Windows Server", add tag "Security".
• If category = "Correct security issues in Linux Server", add tag "Linux".
• • If category = "Correct security issues in Windows Server", add tag "Windows".

A new issue was added with category = "Correct security issues in Linux Server", and should be set with the tags "Security" AND "Linux", but currently when executed both rules, the issue is set only with "Linux". When I remove the Linux rule, the added issue was set with "Security" rule.
It means that the rule is replacing/subscribing all tags of the ticket, instead of add a new tag and maintain the old tags previous existent.

Usually when we decide to use tags we want to use several tags in the same ticket... not only 1 tag.

Obs.: see issue https://github.com/pluginsGLPI/tag/issues/229

[2025-03-21 14:34:20] glpisqllog.ERROR: DBmysql::doQuery() in /var/www/html/glpi/src/DBmysql.php line 395

*** MySQL query error:

SQL: INSERT INTO `glpi_computers` (`autoupdatesystems_id`, `last_inventory_update`, `is_deleted`, `last_boot`, `name`, `uuid`, `domains_id`, `users_id`, `computertypes_id`, `contact`, `otherserial`, `manufacturers_id`, `computermodels_id`, `serial`, `is_dynamic`, `entities_id`, `states_id`, `date_creation`, `date_mod`) VALUES ('5', '2025-03-21 14:34:20', '0', '2025-02-26 14:24:42', 'tremw', '2A1l2520', 'foja.dom', '1006', '1', 'trelgi@FlENE', 'CZCl49NDN', '239', '1', 'CZl49NDN', '1', '0', '0', '2025-03-21 14:34:20', '2025-03-21 14:34:20')

Error: Incorrect integer value: 'fega.dom' for column 'domains_id' at row 1

Backtrace :

src/DBmysql.php:1377 DBmysql->doQuery()

src/CommonDBTM.php:730 DBmysql->insert()

src/CommonDBTM.php:1356 CommonDBTM->addToDB()

src/Inventory/Asset/MainAsset.php:711 CommonDBTM->add()

src/RuleImportAsset.php:997 Glpi\Inventory\Asset\MainAsset->rulepassed()

src/Rule.php:1537 RuleImportAsset->executeActions()

src/RuleCollection.php:1660 Rule->process()

src/Inventory/Asset/MainAsset.php:581 RuleCollection->processAllRules()

src/Inventory/Inventory.php:727 Glpi\Inventory\Asset\MainAsset->handle()

src/Inventory/Inventory.php:358 Glpi\Inventory\Inventory->handleItem()

src/Inventory/Request.php:381 Glpi\Inventory\Inventory->doInventory()

src/Inventory/Request.php:90 Glpi\Inventory\Request->inventory()

src/Agent/Communication/AbstractRequest.php:359 Glpi\Inventory\Request->handleAction()

src/Agent/Communication/AbstractRequest.php:271 Glpi\Agent\Communication\AbstractRequest->handleJSONRequest()

front/inventory.php:100 Glpi\Agent\Communication\AbstractRequest->handleRequest()

index.php:93 include_once()

1. Implement the option to hide certain objects from specific groups. Conversely, allow some groups to see additional objects available for booking. For example, within a department, there may be a meeting room that is only accessible to that department. Additionally, in cases where there are multiple buildings, booking could be restricted to employees of those specific buildings.
2. Allow different objects to have their own color designation.
3. Introduce a booking schedule. For instance, classrooms could only be booked from 5 PM to 11 PM.
4. Implement a convenient sorting mechanism for objects so that users see only those objects that match their filter criteria in the overall schedule. This is especially useful when there are over 100 meeting rooms available for one specific object.

It is not possible to create a private saved search alert without the permission for saved searches (public) - Update, being enabled.

It would be interesting if all functions were already enabled for private saved searches, since the user who created the search should have the right to change anything in their private search, without needing to enable the permission for saved searches (public)

Quisiera saber cómo poder configurar las notificaciones por ticket generado mediante regla para asignar un caso creado por correo electrónico, o configurar las notificaciones que se generen de entidades diferentes

By setting up a proxy server for different tenants, adding devices in the network to the inventory with automatic discovery in the network with these proxy servers

It would be incredibly helpful if you could find components based on their Inventory/Asset Number using the Global Search.

This is such an important feature it might be the reason I move away.

Currently, we use GLPI only to receive tickets from our customers, we have approximately 30 customers of which 10 are entities, the rest are locations that are within the same entity, each month a report is passed to customers, we pay a third party to pull the information from the database and pass it to Power BI, we are looking to save cost and want to try some integration of pluguin or any other free software that we can use, the data and graphs that takes the report is.

Translated with DeepL.com (free version)

Total tickets
Tickets by type (Incident vs. Request)
Tickets by status (Open, Closed, In Process, etc.)
Average resolution time
Means of contact (Direct, WhatsApp, Email, etc.)
Ticket Category (Equipment, Applications, Mail, etc.)
Root cause of the ticket
Hours spent per technician
Distribution of tickets by resolver

Can you recommend any application with which I can do this?

The idea is to generate monthly reports with graphs for each client that includes the information shared above,