Please check if the feature has not already been requested.
If not, please describe it
Warranty Expiration Date
A setting to list the "warranty expiration date" as expired when its past the date.
Operation Master Plan
Hello
We would like to use GLPI to create an operation master plan report
SLA : Can link calendar for technician groups
For example, I have 2 technician groups G1 & G2 :
Send invitation in Planning
It would be useful to send invitation for appointment from glpi planning to users.
Hide field at ticket creation but view this filed after in read only
When you create a ticket, i want to hide "SLT option" and "Temps de prise en charge", etc...
But after, when i read the ticket, i can't see this information...
I affected this option by SLA and rules directly :
- VIP SLA for VIP user tickets
- Standard SLA for all other ticket and user
It works fine, but i want to hide this option at the creation, but not after for the followed
[Improvement][Ticket] Convert task to follow and vice-versa
Can you add an option to convert a task in a follow in the ticket tracking system ? Often another operator made this kind of mistake (write a task instead of follow) and we cannot fix it.
add a message during root entity ticket creation.
Hello
To avoid ticket creation on root entity it would be useful to add an option in general settings permitting to add a message during root entity ticket creation.
Example : Warning you are on root entity !
addition of few fields in default ticket template
Hi,
Is it possible to add couple of fields like HOSTNAME, IP etc in the default ticket template, so that we can filter the alerts based on those fields.
Сервис поддержки клиентов работает на платформе UserEcho
