Bonjour,

Concernant les notifications, la balise ##ticket.urlapprove## pointe actuellement vers l'onglet Ticket (la page générale du ticket) et non vers l'onglet Traitement du ticket. Cela permettrait pourtant à l'utilisateur d'accéder en un clic à l'approbation ou au refus de la solution depuis le mail de notification.

Merci

• assign persons to task of project
• define dependencies of tasks
• define constraints of tasks ou projects
• Automatic increment project % finished when task % are incremented

In Assistance > Tickets, add an actor assigned to supplier in mass actions

Currently, in each Business Rule for Tickets, we have a unique criterion that, if met, applies the defined actions when that criterion is true.

What possibility would there be to expand the number of criteria to more than one as well as the actions associated with each of them, all within the same Business Rule for Tickets?

Example for a single rule: Assignment rule according to the ticket title

This would not only simplify the number of defined rules but also allow for grouping similar criteria and actions in a single Business Rule for Tickets.

This would allow, for example, to assign service categories to tickets generated from public forms.

Request:

• Create a new category - subsciption plans
  
• Add a field or tab in the Lines menu of a specific number to assign subscription plans.
• Include customizable details like plan name, cost, features, and duration.
• Enable filtering and reporting based on subscription plans.

Benefits:
Improves telecom subscription management, reporting, and resource tracking.

When using a ticket, I want to assign some consumables to it and have them be adjusted in the consumables panel.

So, if I have a printer that the team submitted a ticket for more ink, 

1. I go into the ticket
2. click a new "consumables" tab
3. Add the consumables to the ticket (just like items, only with the extra "consumables" data like who it's assigned to)
4. The inventory in consumables changes to reflect the ink that was used.

Today, when you have a root entity and several child entities, whenever you add any item to the child entities, it ends up being shared with all of them. However, there should be an option to create an exception. Currently, you are forced to share with al

Hello,

INITIAL OBSERVATION

The Rules engine for assigning an item to an entity stops at the first rule checked, so it can't automate several actions to follow, each with its own type of criteria. The Business Rules engine for assets can do this, but the types of criteria and actions are limited. As for the Dictionaries engine, it can only act on the same type of data as the criterion. All this works very well, but lacks the flexibility to write richer rules.

SUGGESTED DEVELOPMENT

Can we expand data types available in criterion on business rules actions for assets?

Examples of additional criterion types :

• Name
• Model
• or any type of data that GLPI-Agent can retrieve
•  ...

Examples of additional action types :

• Assign group
• Assign Computer type, Printer type, Monitor type ...
• ...

CASE STUDIES

For example, I'd like a regular expression on the Computer Name to define an Inventory Number, and another regular expression on the same Computer Name to define the Group in Charge.

Example: a Computer named XXX-A-123456 will have the Group in Charge A and the Inventory Number 123456 (a rule for assigning an item to an Entity is already based on the code XXX).

I also want a criterion on the Model of a Computer (or Printer, Network Device, Monitor, etc.), possibly associated with its Manufacturer, to define its Type.

Examples:

• if a Computer Model contains the expression AIO or iMac, then its Type is All-in-One
• if a Computer Model contains the expression book, then its Type is Portable
• if a Printer Model contains the expression ColorLaserJet, then its Type is Color Laser Printer
• if the Manufacturer of a Monitor is Epson and its Model begins with EB, EF, EH or CO, then its Type is Video-projector.

If you're interested in this suggestion, do you think this development is possible?

Thank you.

Note: this post is translated from french with DeepL Translate and was also posted in french on the GLPI-Project forum :

https://forum.glpi-project.org/viewtopic.php?id=289646

Dear Community,

Im not the first Person that ask this question: how its possible to reorder the sequence of the tabs.

Example: with the plugin "additional fields" I create a new Tab and the Tab is the last one in the sequence. Its possible to move them to another position?

I dont need a graphical solution, it would be great to have a temporary solution in the code :)

regards

Katrin