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+4

More flexible and richer business rules for assets

servain-m 8 months ago 0

Hello,

INITIAL OBSERVATION

The Rules engine for assigning an item to an entity stops at the first rule checked, so it can't automate several actions to follow, each with its own type of criteria. The Business Rules engine for assets can do this, but the types of criteria and actions are limited. As for the Dictionaries engine, it can only act on the same type of data as the criterion. All this works very well, but lacks the flexibility to write richer rules.

SUGGESTED DEVELOPMENT

Can we expand data types available in criterion on business rules actions for assets?


Examples of additional criterion types :

  • Name
  • Model
  • or any type of data that GLPI-Agent can retrieve
  •  ...

Examples of additional action types :

  • Assign group
  • Assign Computer type, Printer type, Monitor type ...
  • ...

CASE STUDIES

For example, I'd like a regular expression on the Computer Name to define an Inventory Number, and another regular expression on the same Computer Name to define the Group in Charge.

Example: a Computer named XXX-A-123456 will have the Group in Charge A and the Inventory Number 123456 (a rule for assigning an item to an Entity is already based on the code XXX).

I also want a criterion on the Model of a Computer (or Printer, Network Device, Monitor, etc.), possibly associated with its Manufacturer, to define its Type.

Examples:

  • if a Computer Model contains the expression AIO or iMac, then its Type is All-in-One
  • if a Computer Model contains the expression book, then its Type is Portable
  • if a Printer Model contains the expression ColorLaserJet, then its Type is Color Laser Printer
  • if the Manufacturer of a Monitor is Epson and its Model begins with EB, EF, EH or CO, then its Type is Video-projector.

If you're interested in this suggestion, do you think this development is possible?

Thank you.



Note: this post is translated from french with DeepL Translate and was also posted in french on the GLPI-Project forum :

https://forum.glpi-project.org/viewtopic.php?id=289646

+4

Feature Request: Tab Order

Katrin 1 year ago 0

Dear Community,

Im not the first Person that ask this question: how its possible to reorder the sequence of the tabs.

Example: with the plugin "additional fields" I create a new Tab and the Tab is the last one in the sequence. Its possible to move them to another position?

I dont need a graphical solution, it would be great to have a temporary solution in the code :)

regards

Katrin

+4

Effortless Management of Linked Assets in Operational Technology: Enhancing Assembly and Monitoring in GLPI

Maxwell1924 1 year ago 0

In the area of operational technology (OT), machines are assembled from various parts.
I am looking for a way in GLPI to better manage this assembly.

I would like to have a feature that allows me to effortlessly link assets together and then view them as a cohesive unit. That is, when the state of one asset changes, the state and location of the other asset should automatically adjust. It should also be possible to display the information about the linked assets in the asset overview.

An example: we have many scales in our company and they consist of 2 parts. The weighing terminal and the scale part.
I would like to create these 2 parts as an asset and be able to link them to the functions mentioned. So if I change the position in the terminal, the position of the scale should change automatically.
If the scale is defective and I change the status, this should also happen with all parts that are attached to it.
If only the terminal is defective, it should also be possible to separate it just as easily and link it to a new asset.

Components are not suitable for this because I miss categories and cannot add new ones, and they are actually designed for multi-part items. I need the information of an asset for these parts. Components don't give me enough fields unless I add them through custom fields, but that's not the best way and Impact Analysis does not cover everything I need.

+4

Adding observers to ticket using the mail CC field

Random488 2 years ago 0

Hi,

Could we please have an option field in the ticket for : 

-either let people add participants to the ticket by adding them in CC when they answer
-either do not let people add participants to the ticket by adding them in the CC

(ref. https://github.com/glpi-project/glpi/issues/13269)

Kind regards,

+4

New Tickets visible for all groups in an Entity

a scognamiglio 2 years ago 0
Suppose to have an entity with three groups (Client, Support I Level and Support II Level).
I would like to have the following behaviour:
- when an user from Client group creates a ticket, this is automatically assigned to Support I Level group without being visible to the Support II Level.

The problem is when a ticket is in status "NEW" and all the groups have the property  "Assign" enabled, the ticket is visible by all of them.

This behaviour is a huge problem according to ITIL v4 Foudation best practices form Information Technology Service Management.

It could be possible to implement a solution for this problem?

Regards,
Andrea
+4

Knowledge base article as part of ticket templates

Gonzalo Porcel 2 years ago 0

I am using GLPi templates to set up very specific workflows. Each ticket template has its own knowledge base article.

It would be awesome if I could set up a knowledge base article as a predefined item in a ticket template.

This would save as a lot of work and it would be as simple as being able to set a URL link when you define a template.

+4

Docking station inventory

bbreton 3 years ago 0

Add import function in Fusioninventory/GLPIinventory to import USB-C Dock station like HP Dock G5 or IBM in new asset category or in peripheral

Link to this post : https://forum.glpi-project.org/viewtopic.php?id=279332

+4

In a ticket, Automatically filter the list of equipment in the "element" tab in relation to the location of the ticket.

BPS 4 years ago 0

In a ticket, Automatically filter the list of equipment in the "element" tab in relation to the location of the ticket.

+4

TISAX compliance

MF99 4 years ago 0

Adjust GLPI to TISAX certificate and ISO/IEC 27001 requirements.

GLPI is in 80% inline with TISAX requirements.

Will be super useful for all companies what have to implement TISAX and they already using GLPI.

Tthere is only few point missing in GLPI to be TISAX compliance, like:

E-learing platform

Risk assessments

+4

Cloned Tickets on new status

Iván Ramírez Alcobendas 4 years ago 0

When i clon a ticket the clon is cloned in the same state. If this is closed and i have not permmision to reopen i cant use this utility. I think is more usefull to clone a ticket on new state.