you'll get more answers by posting here : http://forum.glpi-project.org/index.php
##FOREACH last followups##
got it from /Ticket_User
topic can be closed
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It would be nice to have followups templates (as it has been done for tasks ).
a user can have several profiles, so if you change your profile you can be either admin, either post only, or tech or...
please, open a post on the forum for more help.
there are several requests about solutions; ( keep old solutions when reopened, who, when...)
may be solution could be stored like tickettasks in a separate call/table so we can store for each solution who, when, solution description and keep solution history....
As for assets, i think it could be usefull to associate actors ( technicians in charge of contract, group in charge) to contracts
and be able to add these actors to notifications recipients list. ( technicians in charge of contract, group in charge)
actually, contract notifications can be send to profile or group, whatever the contract.
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