This site is dedicated for new feature requests!

Could you post on the plugin site for any issue?

https://github.com/tomolimo/mailanalyzer/issues

thank you,

regards,

Hello

This plugin is also compatible with 0.90, has been tested today!

regards,

Tomolimo

Hello,

Something is already existing: 'Satisfaction survey answer': this will send satisfaction survey result to 'recipients' defined as usual (groups, manager of groups, and so on...).

But this will send the notification when results is OK or NOK.

What is really missing is: to be able to send notification only when 'Satisfaction survey answer' is Negative (to be defined what is Negative) and/or when it is 'Positive' (to be defined what is Positive usually 'not negative').

And the concerned tech for these notifications should be defined by one or several groups.

The idea of theses notifications is to be able to send to manager of the targeted groups a notification as soon as any of the techs belonging to the groups are involved (=assigned as tech) in a ticket with bad evaluation.

regards,

Tomolimo

Please post as soon as you've done it!

:)

Good news, I've tested with 0.85.5 and it's ok: I just needed to change GLPI version :)

Currently available for 0.83.8 only, but I'm going to test it with 0.85 and port it to 0.90

Plugin published on github: https://github.com/tomolimo/mailanalyzer

Not yet in the GLPI plugin catalog.

regards,

Tomolimo

Hello,

This is already existing in the form of a plugin: Mail Analyzer, which uses a special UID created by mail servers to uniquely identify emails (conversation views).

But it's currently not published, so give me some days and I'll publish it.

regards,

Tomolimo

It may look like this, using brackets:

In this case the real SQL query will be something like this:

(`glpi_itilcategories`.`id` IN ('100351','100352','100516')) AND ( (`glpi_users`.`id` = '937') OR (`glpi_users`.`id` = '278') )

We are often using a lot of fields in queries, so this is a must for us.

So that I'm going to search for a solution.