@Tyrone.wyatt: could you explain a little bit more your idea?

May be ProcessMaker plugin?

Let's say that it should also be possible with any objects (like changes, problems, users, groups, assets, and so on).

You may use a task category to distinguish between internal or external users/groups.

This is what we are currently doing as we have the same use case. An external company is providing an IT service on a special application. This external company logs task duration with a special task category, this way I can separate external times from internal times.

Please post in English!

Good idea.

I already made something like this with some special keywords in eMails, then I (via a plugin) do some post-actions on Tickets (like adding watchers: specially useful for followups).

See: https://github.com/tomolimo/mailanalyzer/issues/1

For me it should be managed by groups or by entities where managers are missing.

Could be interesting, but not in the preferences :)

As preferences by intrinsic meaning is for preferences and not for run time use.

But it could be present in the central view on a specific tab.

regards,

Tomolimo

Thank you :)