Hello Walid

Will it be for computertemplates only or for all kind of templates (all assets + tickets, and so on)?

Thank you,

Tomolimo

please post in English

Yes good idea, could you detail a little bit?

:)

ok, but for us we force end-user to input a comment when the mark is not at maxi level

I agree too, but a question remains: what do you do with the comment?

Hello

For me it can't be a status like 'new', 'processing', and so on, as 're-open' is not a status by itself it is an info in the history of the ticket.

So you may search in history of the tickets to find these infos.

Regards,

Tomolimo

From which GLPi version?

It seems not implemented in 0.83.

And the idea is not only a message but to prevent solving.

thank you

Please post any issues or questions at the right place,

Here this site is for any suggestion or feature request.

Thank you,

Regards,

Tomolimo

And here: http://plugins.glpi-project.org/#/plugin/arsurveys