Hi Croûton,

I found my way just by not Closing tickets and keep them Resolved. This way I can add data however I please.

Hope it might help !

I like it, this is a very good idea, we could check boxes to choose which data to wipe.

but this option must be set only for high power users (like user "glpi")

hello,

no it is a parameters in the options but I can't remember where

Hi,

Can you Please speak in english in order for non French speaking people to understand your idea ?

Hello,

Hace you tried updating ? GLPI has 3 more updates since yours regarding the mail collector.

Hello,

Are you talking about tickets ?

If so and if you are willing to, you can also use a custom field to add information to the ticket whether it is pending for a user or a provider.

hello

I am looking for this kind of function - did you manage to do it ?

will this work for offline GLPIs ?

Hello,

Can you please explain better, I don't know what you mean ?

BR

Hi Eric, thanks for the answer.

Your modification is interesting, can you please share it anywhere ?