Your comments
Done in GLPI 9.5 ! Thanks !
Hello,
A lot of time passed since this one, do you have thought about automatic save of drafts ?
Hello,
No, I don't think you can, because all tickets are readable by anyone.
I searched for profile setting, which seems the way to solve your issue, but there is no way.
Maybe if you fiddle with groups ?
Hello,
I would like to give my opinion on that, feel free to comment on it.
In my experience, there is no task that can't be split in several other task.
For instance, if Alice, Bob and Chris have to work together on a server migration, they are part of the same job, but have different tasks :
- Alice have to physically setup the machine
- Bob have to migrate the data on it.
- Chris have to do the network configuration
And so on.
So you have your tasks well separated and get the job done.
Hi,
Many thanks for the improvement, I am looking forward to test it :)
Hi,
I upvote you, since it is exactly what I submitted as a bug and was told to report here.
The link : https://github.com/glpi-project/glpi/issues/6229
The forum reporting this : https://forum.glpi-project.org/viewtopic.php?pid=366204#p366204
I misread the documentation and found what I needed : I use ##ticket.shortentity## and it works as I want.
Hi,
I have also the need to digitally sign all the notification mails sent by the system.
Is it possible to integrate it in the near future ?
Customer support service by UserEcho
The same as you, but I also want the attachment to be sent only in the follow-up and not in the ticket