BeyondTrust Remote Support is an HelpDesk tool, to connect to remote machines securely.

16.000 installations in the world, some of the customers use also GLPI.

It could be a good option to connect directly from a ticket to the machine.

An extended API exists in Remote Support to start this connection.

Possibility of sharing pre-designed Filters/Markers between users

Good morning, the possibility of being able to share among selected nominative users the different filters/Bookmarks that are created as predefined queries is suggested. Currently, they must be made public to all personnel who use GLPI or private. It would be useful to be able to share it among selected users of the same team, etc. so you don't have to create the same query for different logins in a custom way.

Thanks in advance.

In the real world it is simply impossible to teach all staff and costumers to always remove automaticially addded information  above the delimter line (i.e. Outlook's automaticially added "From, Sent, To, Topic"-Lines, the so called Outlook-Header).

If such auto-added information is not manually removed prior sending the mail to glpi, the tickets will look very confusing and further notifications mails will become litterally unreadabble due to all the content segmentation in the mail-body. This renders the Ticketsystem unusuable in some use cases (i.e. wehere mail is the most choosen way for ticket-creation and follow ups).

Therfore we have demand to simply deactivate this content-stripping on incoming mails and with that the insertion of delimter-lines in the outgoing mails. In the best case there will be an button to activate/deactivate content-stripping and delimter lines.

It is cllear, that the tickets can have multiple qoutes multiple times then, but after all, the ticket and notification-mails will stay redable and understandable. This kind of behavior is used by other systems like OTRS and is of course widley accepted by admins and users.  

Enable notifications queue through API request. So we can monitor how many notifications that can be error-related.

Generate ticket after change of the hardware collected by glpi agent

We diligently use your excellent certificate tracking tool and the knowledge base tool.

As part of the management of renewal and follow-up of certificates, we have procedures to help with renewal. For this, we use an entry from the knowledge base.

Unfortunately, when managing domains, we cannot associate a knowledge base entry to it.
When managing domain records, we cannot associate certificates, knowledge bases or associated items to it.

Would it be possible to activate these modules on the pages concerned?

(Here is a request that might look like this request. ticket )

Best regards

source ticket:https://github.com/glpi-project/glpi/issues/14891

We've seen that we can associate tickets and other types to a ticket. But how to distinguish e.g., between a change that was a result of a ticket and a ticket because of a change? 

One can associate changes in tickets but there is no indication if the change was the result or the (root) cause of the ticket.

Wouldn't it be a useful idea, to specify the cause of a ticket? And causes could be changes (most likely), or other objects like project tasks, release, etc.

Also, in the solution-entry one can specify a solution type but no relation to a type (e.g. a change). 

Wouldn't it be a useful idea, to specify the solution of a ticket and link the "solving" item (e.g. a change)?

Hello, it will be very helpfull to have a export to XML of the assets. This can provide to export asset to a monitoring application (for example Zabbix). Thank

Hi,

it will be useful with Incidents and Requests:

1) Manually create a son ticket from a ticket. With different Category, like sub-ticket in form of predefined ticket template

2) Business rules for tickets when, as example, we choose a special category, or a new one action element and create several tickets automatically. Like a process management

For a simple example, HR creates a request for a new employee.

We use some action element or choose a special ticket category. Automatically system creates several new tickets:

1) A new ticket to division who is responsible for ActiveDirectory services and creates accounts

2) A new ticket to telephony and networking division to provide LAN access and phone

3) A new ticket to division who responsible for workstations etc

Mechanism like Projects in GLPI, but based on tickets, this is just hiring. Anyway protects don’t have business rules also

Very often you have to check if an application is already installed and at the same time if the version of that application is lower than the one is going to be deployed.

If audit can compare against version of the .exe file we can install only if the version already installed is lower then a specific version.

Another solution could be add criteria in dinamyc groups based on specific software installed.