Welcome to GLPi feature request service.
Please check if the feature has not already been requested.
If not, please describe it

+4

External reference for a ticket

Walid Nouh il y a 9 ans mis à jour par tyrone wyatt il y a 9 ans 2

Ability to store an external reference to a ticket in another ticket system (for example a ticket opened in a bug tracker and pushed into GLPi using the webservice).


Store :

  • URL
  • ID
  • Title
+4

Improve filters on timeline

nicolas quiniou-briand il y a 9 ans mis à jour par Curtis Conard il y a 1 an 2

- Add a filter for "To Do" tasks would be nice

- Increase contrast of selected filter(s). Actually, it's really difficult to see which filters are selected (see screenshot).

Image 34


In the screenshot, task filter has been selected.

+4

CHANGE add start date and end date

ylagva il y a 9 ans mis à jour par Derry Birse il y a 3 ans 1

It would be ITIL to add the time period of the change.

+4

Add parenthesis to request

ylagva il y a 9 ans mis à jour par Tomás Abad il y a 6 ans 6
Hello,

It could be very useful to add parenthesis to request module allowing to create advanced request.

Example : requester is user and requester is not (x or y or z)
ticket by technician group is not ( x or y or z) and (requester is t and ticket type is p)
+4

statistics

alrone rhyn il y a 9 ans mis à jour par Javier Samaniego il y a 9 ans 1

Hi !
It would be awesome to display statistics with multiple criteras :
For example, how many tickets by whom by location.

Thx a lot !

+4

To give rights to watchers to view tickets where they appear independently of entities

Tomolimo il y a 9 ans 0

Hello,

Imagine you have plenty of end-users with rights only on the self-service (=simplified) interface.

Imagine you have plenty of entities, and end-users have only 'post-only' rights on one of theses entities.

The need is to give the possibility to end-users to view (and depending on rights to edit) tickets for which they don't have the formal rights (different entities) when and only when they are assigned as watchers on these tickets.


Example:

Two users: U1 and U2 have respectively 'post-only' rights on entities E1 and E2. Let's create one ticket T1 in entity E1 with U1 as requester. In this case U2 cannot see (nor edit) T1. In this case T1 can't be seen by U2 (we can't even assign U2 as watcher due to entity restrict).


1) we would like to be able to assign any user (whatever entity rights he may have) as watcher.

2) we would like to permit U2 to be able to view and add followups to T1.


More:

Of course this should also be possible via groups as watchers. When users belonging to a group (assigned as watcher on T1) don't have formal entity rights.


This need can be linked to the 'carbon copy' of users at ticket creation: when a user is creating a ticket he/she may add any other user to be watchers (independently of entities).


Thank you,

Regards,

Tomolimo

+4

Coloration tâche dans un ticket

Loïc FONTAINE il y a 9 ans mis à jour par ylagva il y a 9 ans 1

Il serait pratique de colorer une tâche dans le calendrier en fonction de la priorité du ticket auquel elle est associée

+4

Chronometer Task

Cristiano Reis il y a 9 ans 0

I think that multi chronometer for tasks. The intension is a better control
of task. Multi tasks running at the same time. exemple Stop the task 1 e
continue the task 2.

Some times the user call e dont have ticket. I could start the chronometer
and when stop i would have the option to create a ticket.

+4
À l'étude

Integration Geninventorynumber plugin

Walid Nouh il y a 9 ans mis à jour par glpi il y a 5 ans 2
Upgrade inventory number generation capability by integrating Geninventory plugin into GLPi's core
+3

Create exceptions

vitorsantiagoliveira il y a 4 semaines 0

Today, when you have a root entity and several child entities, whenever you add any item to the child entities, it ends up being shared with all of them. However, there should be an option to create an exception. Currently, you are forced to share with al