for example , to schedule the deletion of an account in several weeks or even prepare for an upcoming event

Hello,

notification template evaluation do not support nested IFs:

##IFticket.storestatus=5##
  ##IFticket.status=New##
  ...
  ##ENDIFticket.status##
  ##ELSEticket.status##
  ...
  ##ENDELSEticket.status##
##ENDIFticket.storestatus##

##IF0ticket.storestatus=5##
  ##IF1ticket.status=New##
  ...
  ##ENDIF1ticket.status##
  ##ELSE1ticket.status##
  ...
  ##ENDELSE1ticket.status##
##ENDIF0ticket.storestatus##

the template is evaluated then as expected.

FOREACH/ENDFOREACH is supported too.

Is it possible to include such patch in release? I believe it is useful.

Jirka Novak

Hello,

What do you think about the idea to add the hierarchical responsible (a glpi user) for users and automatically add it as watcher when creating ticket ?

Hi,

It would be great to have one click access to their tickets created (without having to create a bookmark).

For exemple, by having a tab "my tickets created" in settings :

http://glpi/front/preference.php

Regards,

Add possibility to assign "default" profil and "default" entity by the rule "Authorizations assignment rules".

Currently, it is just possible to add profil to an entity.

Would be cool to have the availability to set the software category via dictionary rule (Like it is possible for Software, Version, Publisher and Entity)

Currently, we can't assign more than 1 license per server. It cause calculation issues when we apply CORE or CAL licensing

EX; SQL 4 CORES licensing can't be directly assign. I have to create a software entry manually with (4) at the end, the multiplicate my cost x4 to add it to management sheet

It would be great to be able to specify the size of the monitor using a rational number, such as: 21.5", 20.1", 23.6", etc.

Currently If a JPG or PNG image document is attached to a ticket there is a preview of the image in ticket processing.

For other types of images like GIF there isn't a preview.

Often our users will use the Windows Snipping Tool to create screen shots for tickets.

Can you preview these images? I don't think previewing animated GIF is required, just static ones.

I require the Ticket categories option 'Visible in the Standard interface' Yes/No.

We would like to hide Ticket categories used only by simplified interface when using Standard interface.

Currently there is only an option in Ticket categories for 'Visible in the simplified interface' Yes/No.

For our self-service users we only list two Ticket categories, Software Support and Technical Support. When a ticket is created using these Ticket categories the ticket is assigned to a group of the same name. The technician assigned to the ticket updates the tickets Ticket category to an appropriate Ticket category based on Services not groups.