Permissão de os observadores do chamado poderem aprovar a solução do chamado.

Hi, I was wondering if the GLPI platform provides a function that notifies me every day of new tickets, not yet taken over.

in forms, the tab is listed by certain order, not clear how is organized.
After add plugins or add new field tabs/blocks it list before the "All" and "Duplicate/Copy" tab.

It will be nice to be able to re-order  the tabs to make it easier for accessing.

Good day, I would like to know if you can upload a file in CSV or Excel format to the GLPI Inventory, because I need to add more than 500 teams but I have all of them registered in Excel, so creating one team per team is very tedious and time consuming . If anyone can tell me if this possibility exists or if you can only add the GLPI inventory manually.
Thank you

Be interesting if ticket open from collector, the name of the collector is identify in ticket history.

Buenas tardes
Instale la ultima versión y las lista despegable no me funcionan cuando voy a direccionar un técnico, le agradecería si alguien sabe como solucionar esta novedad.
Saludos

When using Simplified Interface, it is very much needed to be able to set "groups" (not just individual person) as requester, watcher, and if it will work, for tech "assigned to" as well.

You see, if the ticket template is used, it will only allow for the standard interface to be changed, not the simplified interface. In that case, "Setup > Dropdowns > Ticket Category > Visible in the simplified interface" will have NO sense at all. This parameter is used to really simplify the presentation of ticket categories to ordinary users who only need to raise a ticket and not present them with so many categories that are only usable for the service desk personnel.

I have replied in one of the forums posts too. If you will notice there are so many "views" for the ticket shown on screenshot below. Which means, being able to set the groups (I would assume -- based on reasonable logic, requester, watcher and assigned to groups) is also important for many others.

Hoping for devs to have a closer look for implementation. Many thanks in advance.

When we direct a call to a supplier we are restricted to the email address that is 
registered for him, and as there is the possibility of several contacts registered 
for the same supplier, then we could select which contact to send the call to.

So the process would be as follows:

1. Assign the ticket to the supplier;
2. The system shows in the list all the contacts registered for the supplier;
3. We select the desired contact;
4. We confirm the assignment and the system sends the appropriate messages.

I'm trying to get DeviceHardDrive ID through the API, but method listSearchOptions doesn't give it like for other items (usually field "2"), so I can't add correct deviceharddrives_id for new Item_DeviceHardDrive instance. Is it bug or feature?

Hi,

a List with the development costs for certain futures would be great. If enough people spent money you will develop this feature within a promised time schedule.

Regards