How to assign tickets automatically to group when it is created

Business Service definition:

Name / Owner / Availability target(%)/Description / Business Impact /

Link with : Hosts, IT Service

IT Service definition :

Name / Manager / Business Impact / Cost / Business Criticality / Description / Availability target(%)

My suggestion is to insert options in business rules, to open automatic tickers, when internal events occur in glpi.

- Assets with offline status
- Modified asset
- Contract renewal
- Updating expired licenses

and any other option that we can insert with business rules

*Language: EN

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Minha sugestão é inserir opções em regras de negocio, para abertura de tickets automático, quando ocorrer acontecimentos internos no glpi.

- Ativos com status offline
- Ativos modificado
- Renovação de contrato
- Atualização de licenças vencidas

e qualquer outra opção que podemos inserir com regras de negocio

*Idioma: PT-BR

integrate www.passbolt.com open source password manager

Create "I'm not a robot" captcha for anonymous ticket creation via helpdesk.php.

This should prevent bots creating tickets.