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Welcome to GLPi feature request service.
Please check if the feature has not already been requested.
If not, please describe it
Please check if the feature has not already been requested.
If not, please describe it
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Ticket Sub Category
Hi,
There should be dependent subcategory for tickets.
Like first category is like request,incident,problem,task
if you select incident than second sub category is Hardware, Software, Network, Server,
If you select hardware than third one is Desktop, Laptop, Workstation, Printer, Scanner
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new section : call
in the history window you can press the call button
you can enter a text with what has been said
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Projects in GLPI more ISO 21500 compliance
Today GLPI it's ISO 20000 and ITIL compliance. I think that this situation i'ts extensible to ISO 21500 in the project component (No a plugin any more)
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Ticket Testing validation
For developers technicians :
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.
We would like to add a rule : send an approval to the requester
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.
We would like to add a rule : send an approval to the requester
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search from textarea
It would be great to search from a textarea fill by computer name for exemple
Most of admin software (wsus, antivirus, security software) can export computer list to csv.
Just import computer column and search status / location / user / last update from glpi
Most of admin software (wsus, antivirus, security software) can export computer list to csv.
Just import computer column and search status / location / user / last update from glpi
Сервис поддержки клиентов работает на платформе UserEcho
