Welcome to GLPi feature request service.
Please check if the feature has not already been requested.
If not, please describe it

+6

Auto - KB Proposal related to the category and type of ticket

Thibaut Cauliez hace 10 años 0

To exploit the knowledge base at best when processing a ticket, depending on its type and category , it will be a good KB list is proposed to the technician to solve the problem without going to perform research itself in the knowledge base.

If any of KB self- proposed resolution allows the ticket, that acquires a point scoring KB making it more relevant. This KB will be offered in the first position the next time a ticket of the same qualification will be open.


This feature will :

-> To save time technicians
-> From more easily create KB if none is proposed in qualifying ticket
-> Prioritize the most important KB
+6

Remind the user to answer a satisfaction survey

Leonardo Gomes hace 10 años actualizado hace 10 años 2

When the user approves the solution of the ticket, the message appears in the lower field must tell the user "Now click this link and answer the ticket satisfaction survey ."

+6

GLPI + AI Bot

Juan Fernando Villa Hernández hace 10 años actualizado por Ricardo Alexander Perez Ricard hace 8 años 2

Enable an artificial intelligence bot chat in the GLPI that take and give responses of the Knowledge Base and the information into the tickets

+6

Comparison of two assets side by side to findout duplicates

btry hace 10 años actualizado por François Legastelois hace 7 años 4
You may find in your inventory a device with missing data. You scratch your head because you're sure it was properly filled a few days or weeks ago.

After some searching you discover this asset may be a duplicate of an other. Added by someone despite it already exists, or imported twice by an automatic inventory tool.

To ease comparison between two assets, GLPI should display them in a single page, side by side and show differences. Three buttons would help to solve the "conflict" : merge, delete A or delete B.
+6
En revisión

sqlite support

Megachip hace 10 años actualizado por glpi hace 6 años 2
add sqlite as additional DB backend, e.g. for testing instances.
+6
Denegado

Accented characters in entities search

Dev Apps hace 10 años actualizado por glpi hace 6 años 18

In AJAX entities search, not consider accented characters.

For example, if I search e show entities where e, é, è, ... in their name.

And if I search é show entities where é and e in their name.

Respuesta
glpi hace 6 años

Hi,

Thanks for your suggestion.

This feature is too specific to be implemented in GLPI core.

It must be done in a plugin.

Regards

+6
COMPLETADO

Update MCEeditor of Knowbase

Thiago Passamani hace 10 años actualizado hace 9 años 3
Update for version more recent of MCE editor.
http://www.tinymce.com/tryit/basic.php
+6
COMPLETADO

In ticket description to have a button to go fullscreen

Tomolimo hace 10 años actualizado hace 9 años 6
Hello,
The idea is to have the possibility to view and edit the ticket description in a fullscreen view.
Usually this feature already exists in such HTML editor.
Thank you,
regards,
Tomolimo
+6
Denegado

Search Computers by Software

Stephen Risinger hace 10 años actualizado por Megachip hace 7 años 5
Can we add Software to the list of options to search by for the Computers search? That would allow us to only list the computers who have a particular combination of software installed.
+6

Surbrillance des onglets sélectionnés

nicolas quiniou-briand hace 10 años actualizado por Walid Nouh hace 10 años 1

Bonjour,

En 0.90.1, les onglets sélectionnés de la timeline sont blancs. Ce qui est particulièrement perturbant quand on se trouve sur le premier onglet de la timeline. Exemple :

Image 36


Dans cet exemple, on ne sait pas si c'est l'onglet "Réservation" ou "Administration" qui est sélectionné.


Pouvez-vous faire en sorte que la couleur de fond du dernier élément du fil d'Ariane (ici le rouge de "Réservations") soit celle de l'onglet sélectionné (ici "Réservation") quel que soit le thème ?


La demande est la même pour permettre de distinguer les onglets sélectionnés dans :

- les marque-pages (voir capture d'écran)

- les tickets (voir capture d'écran)


Merci