Now that glpi long awaited new website is up, it would be great to add a couple of new subforums to international support:

• Spanish
• Portuguese

http://forum.glpi-project.org/

Would be awesome to see glpi as preconfigured UCS App.

Would be more awesome, if not only users and groups are synced, but also assets (at least the network ones).

Thanks a lot,

meg

P.S. Some docs:

https://docs.software-univention.de/app-tutorial-4.1.html

It would be great when if you wanted to assign a ticket to several users, the "add" button would work two or more times without saving. To avoid clicking "add", "save", "add", "save", "add", "save"... every time.

The simple helpdesk.php anonymous ticket creation form should include an optional email address field.
This would record the same details as an anonymous ticket from email.

Instead of a month or warranty dropdown, add an end of warranty date.

Create a rules engine to link an asset, automatically inventoried wth a user

Actually we have a rule to change the status to pending when an approval is sent to compliance user. But the status does not come back to process assigned.

It should be great to add a rule when the approval is granted change the status to process assigned

Add the option Vote and Rate in the Knowledge Base entries for democratized or select the better option

By default, when creating a ticket by email the writer and the requester of the ticket are equals to the email sender.

It is a good idea to implement a new feature to give users the possibility to create ticket 'on behalf of':

A user X sends an email 'on behalf of' user Y means the ticket writer will be user X, but the ticket requester will user Y.

To implement this feature, one may use a special pattern in the email body:

##From: LastName, Firstname

This feature is mainly used by service desk people when they often get emails from end-users, so instead of manually creating a ticket (doing copy/paste), then they just forward the email adding a ## in front of the "From: LASTNAME, FIRSTNAME" automatically added by the web client.

We may add the pattern in a new setting so that it can be adapted to local needs.

thank you

regards,

Tomolimo

PS: I may add this to GLPI project as it has already been developed for us.

Hello,

On the tab "Personal View" or "My View" display projects where the user is added to the team and / or project manager.

Att,

Thiago Passamani