It would be great if you'd align "External Links" (for example from "Computers") *LEFT* for a way better neat viewing experience, especially if you have many items.

Thanks, thanks, thanks!

Best,
Carsten

lorsqu'un ticket est lié à un autre (ticket enfant), il est affiché en liste dans l'onglet "ticket".

Dans cette liste, il y a un code couleur qui symbolise l'état du ticket.

Malheureusement, lorsque le ticket enfant est à la corbeille, cela n'apparaît pas sur cet affichage. Pourtant, il me semble que l'information indiquant que ce ticket est à la corbeille, est plus pertinente que l'état de ce ticket dans la corbeille.

Bien cordialement.

Stop running SLA counter on an assigned ticket with SLA in case the technican have a call back to the ticket requester. The ticket status shall be changed to "Pending" by the system.

Right now the ticket status must be manually changed to "Pending" by the technican. Otherwise the SLA will not work as desired. Sometimes the technican forget the change so the SLA is not calculated correctly.

Hi,

It would be nice to be able to set the ticket number at the end of the subject of the notification mail sent for tickets.

For instance, instead of having :

[GLPI #123456] Entity - My problem - Technician in charge

To be able to set :

My problem - Technician in charge - Entity [GLPI #123456]

Hello,

I want you to improve the pager operation on the list screen.

In particular,

-The button is too small.

-The buttons on the next page and the previous page are too far away.

Hi, would it be possible to add something similar to a kudos button on task updates so we can acknowledge other peoples input or praise them for their efforts put into the task update?

The Roadmap (click) is outdated. Can you please provide an update?

Hi,

Right now on the reminder page you cannot see the target of a note, only if you click on it.

This would be way more convenient to view the target or be able to sort by target from the note listing page.

Kind regards,

In order to evaluate the time spent on solving a customer ticket or shares for a customer, it might be interesting to have the opportunity to easily enter time value on tasks or on the ticket.