Here is the code:

inc/ticket.class.php:

showFormHelpdesk()
Line 3916
echo "";
showCentralList()
Line 5578
echo "";
Line 5866 - 5867
echo "".__('Group in charge of the hardware')."";
echo "".__('Technician in charge of the ticket')."";
showVeryShort()
Line 6408 - 6443
// Categoria ITIL
echo "";
//$job->fields[];
$categ = new ITILCategory();
$categ->getFromDB($job->fields['itilcategories_id']);
echo "" . $categ->fields['name'] . "
";
// Grupo
if (isset($job->groups[CommonITILActor::ASSIGN])
&& count($job->groups[CommonITILActor::ASSIGN])) {
foreach ($job->groups[CommonITILActor::ASSIGN] as $d) {
echo Dropdown::getDropdownName("glpi_groups", $d["groups_id"]);
echo "
";
}
}
echo "";

echo "";
//user
if (isset($job->users[CommonITILActor::ASSIGN])
&& count($job->users[CommonITILActor::ASSIGN])) {
foreach ($job->users[CommonITILActor::ASSIGN] as $d) {
if ($d["users_id"] > 0) {
$userdata = getUserName($d["users_id"], 2);
$name = "".$userdata['name']."";
$name = sprintf(__('%1$s %2$s'), $name,
Html::showToolTip($userdata["comment"],
['link' => $userdata["link"],
'display' => false]));
echo $name;
} else {
echo $d['alternative_email']." ";
}
echo "
";
}
}
echo "";

Android Mobile App "Droid Itil - Pro" not yet compatible with GLPI 9.4.X as the Dependent Web Services Plugin "Web Services" not ready for 9.4.X. Last update was 7 months ago. When is it likely updated so as to be compatible with 9.4.X ?

Quand je suis dans GLPI, J'ai des doublons de machines. Je voudrais savoir comment masquer ces machines sans les supprime pour les avoir toujours sous la main. 

缺乏全帧全局图，例如opendcim，你可以看到所有机架和机架的空间使用情况

Is there a forecast for creating the webservice plugin for glpi 9.4?

Here we have an old problem: in our current help-desk, a user can see who has solved an ticket. And as soon as the users have a new problem, they ignore the ticket creation and just make a phone call directly to that technician, because they realize "who is the one that solves problems".

I would like the name of the technician not to appear in the follow-ups and ticket information for self-service users.

It should be a nice feature to link a KB entry with another KB entry. At the moment this is only possible with a normal link. But if we can link to another KB entry by selecting the entry from a list it should be better.

Thanks,
Jochen

Hi Guys

I would like to create a solution template of predefined fields so that when the engineers fill out the solution field, it uses once of the solution templates that have been created.

It really helpful if the drop down can add new drop down, it's very useful i can make the drop down for generic object. and link it to the ticket or plugin

Add possibility to enable or disabled user to be assigned to a ticket.