Hello dear friends.
Many thanks to you for the development and improvement of the GLPI.

GLPI provides very convenient templates for solution and comments in tickets.

It is very convenient and simplifies and speeds up the work with tickets.
But it is very inconvenient that the template functions are not provided for sending a validation request.

It would be nice if you could add the ability to use templates for validation requests similar to follow-up or ticket solutions.
It would also be convenient if you could specify a specific approver for each validation request template.
We, as well as all GLPI users, would be very grateful if you could implement this template function in a validation request.

I created a profile so that technicians can only see tickets assigned to their respective group.
I have a rule that assigns the ticket to the correct group based on the category of the ticket and sets the status to new.
Tickets assigned to a group with the "new" status are visible to everyone because they have ability to assign, is that possible to hide the new tickets for this users ?

The thing is, when you share a link copying URL, you expect to share link with title:

I think can be created some interfaces to give data on each class, it has to look like this:

<meta property="og:title" content="Example Page">
<meta property="og:image" content="https://example.com/images/image.jpg">
<meta property="og:description" content="This is just an example page.">
<meta property="og:url" content="https://example.com/page.html">

And then link sharing will be looks like:

Add a different smtp server per entity in order to send email notification on différents domains.

For example: A common GLPI server for two companies with differents domains

Best regards

Importing assets directly from Intune (Microsoft Endpoint Manager) would be beneficial. A connector could grab this information via the MS Graph API. Intune has already lots of data about the asset like main user or serial number, hardware type and information like ram, disk etc. thx! 

When opening a ticket and selecting the Requester, the "plus" button refers to "Import A User" when it would be more practical to be "Add User", so you can add a new user without leaving the ticket. 

Have the ability to manage in profile configuration so that standard users (who have the simplified profile interface) can see changes, problems, and projects. (ITIL object) Without being able to modify.

When a power supply is assigned to an phone (only possible from components, not from phone) it will not shown components)

Would be awesome to see glpi as preconfigured UCS App.

Would be more awesome, if not only users and groups are synced, but also assets (at least the network ones).

Thanks a lot,

meg

P.S. Some docs:

https://docs.software-univention.de/app-tutorial-4.1.html