I have an idea for a plugin which could play even more advanced sounds like how a emergency service dispatch works.

1. Informing us of a new ticket of high priority and a brief description (title/category) when created. Using a beep tone before the brief description to indicate priority (3 beeps = major, 2 beeps = very high and 1 beep = high).

2. Number of new tickets outstanding which are of medium, low and very low priorities.

This type of approach would speed up ticket assignment to technician.

Unfortunately I don't have any programming skills.

Perhaps only play the sound when a requester submits a ticket them self and its not yet assigned to a technician. In my environment technicians create tickets on behalf of users 90% of the time and we don't need to hear the sound for those tickets.

I often plan tasks in tickets for other technicians but they cannot edit my tasks to mark as done from To do.

I don't want technicians to edit other uses tasks either.

Planning for tickets would get around this issue.

This requests is similar to http://glpi.userecho.com/topic/1046057-ticket-creation-delayed/

This requests is similar to http://glpi.userecho.com/topic/921634-plan-ticket-not-only-ticket-tasks/

Perhaps a new status, such a status Delayed ID 0 as status New is ID 1.

Then the delayed date/time is reached the ticket status changes to New and appears in the list for processing.

The police in my area use this method all the time for all jobs that arent high priority when there isn't a local officer on duty rather than recalling someone. They simply delay the job until the time when someone is next rostered on.

That would be awesome. Currently for all our external suppliers reference numbers like Dell, Lenovo, Cisco in tasks in tickets. But I would be happy to settle with task templates for this http://glpi.userecho.com/topic/921252-templates-for-tasks/

Perhaps also a reminder email x days out of survey expiry?

At my work we have created our own access database for this task. It would be awesome if this was integrated into GLPI. Being integrated into GLPI would mean we the loan page could inform us if no ticket was open for the loaning user which may prevent unnecessary loans or alert us to incidents they would prefer not to inform us of such as they damaged their notebook and now it doesnt power on.

Yes perhaps this could be an option for problems. I currently set my master ticket to a major priority for a problem with multiple tickets. But having a specific option for the master ticket in a problem would make it easier.