Yes please.

+1

In GLPI the ticket follow ups is used to document communications between the requester and the technician.

It would be nice to see notifications documented in the historical tab.

I do agree notifications are not documented.

GLPI doesn't really enforce workflow. Perhaps contact the developers of the GLPI behaviors plugin and inform them of your idea. https://forge.glpi-project.org/projects/behaviors.

Yes I believe this feature is going to be required in 9.1 with the introduction of the task done tick-box.

Yes group tasks is a nice feature, but tasks by supplier is what I am requesting.

Currently a supplier like Dell will come onsite and repair a notebook. The tasks performed by the Dell onsite technician is often recorded by our technicians to document tasks performed along with duration. This is an issue because our technician didn't perform that task or work for that duration. A tasks by supplier option would resolve this issue.

And Changes too. +1

That's really good to hear. Hopefully it can be launched before the GLPI 9.1 release date.

Personally I don't think tasks can be avoided.

A ticket is created by a requester. A technician performs task/tasks and creates is a solution (an overview of tasks completed).

The easiest way to implicate this feature would be to make a tick box option in the planned task named "Use task as solution".

Once the task is set as done, the task description becomes the solution as well.

This request already exisits and it is complete. Expected to see in next version 9.1

I have since imported photos into active directory using codetwo ad photo importer and then set ldap photo option to thumbnailphoto.