Please check if the feature has not already been requested.
If not, please describe it
Business rules: add validation state in criterias
It would be nice to have added the criteria "validation state" in the ticket business rules.
This way, when a validation is needed, I could set a rule freezing the SLA until the ticket goes back to the treating service.
thnks
Ticket assignment rule option to check calender
We would need a function to assign tickets different, depending on the time.
Example:
From 7 am until 4:30 pm first level group is assigned but the remaining time the second level should get the tickets direct.
personal / global view
Hi,
Is it possible to add a button to swith between global and personal view ? For now, if a personal view is defined we need to delete this one to display global view.
Topic on GLPI's forum : http://forum.glpi-project.org/viewtopic.php?id=154548
Add many actions in rules ticket
Hi,
I use a lot your mail ticket creator and it's a really great tools but I think some actions are missing.
Indeed, I can't create a ticket an assigning some information like a machine id in a mail.
If I create a rule like this :
- Criterion : descriptions contains --1845
- Actions : add the PC with id 1845 to this ticket. or something like:
- Criterion : descriptions contains @@14
- Actions : set the duartion of the ticket to 14 days.
Do you think it's possible to implement this features ?
Best Regards.
Split email notification informations
Ability to split notification informations (admin email, signature) for helpdesk & inventory.
In some cases, it's not managed by the same service, so emails must not be sent with the same email & signature.
Using the graphic code (CAPTCHA) on the login page
Hi,
The idea is to make possible the activation of a captcha on the login page of GLPI.
Use an existing library (example, google recaptcha with setting the SiteKey in glpi configuration) or internal development glpi.
Regards,
Entities from LDAP
Change the Main Login Template
Enable the option change the Login form style, Logo and Background by templates even the option out of business, in construction and so on.
Define an alias for an entity
Will be used :
- Notification : 2 tags : shortentity = alias or short name entity = completename
- Form header : display alias or short name with completename in tooltip
Customer support service by UserEcho
