I believe the Knowledge base to improve considerabely if when applying a solution to a ticket, just the link to the article was saved instead of the whole content of the article.

It would allow statistics to be very relevant in order to check how many times a solution was applied to the same kind of incident for instance.

As well, it would reduce the database space needed : if I have 50 ticket solved by the same article, I have 51 times the same text, images etc. in my database. A link would be way lighter !

A setting to list the "warranty expiration date" as expired when its past the date.

Hello

We would like to use GLPI to create an operation master plan report

when creating ticket by web interface, ticket is created in the requester entity( it makes sense if only one entity)

there is no rule to assign entity for mailgate : ie :

criteria : collector is my collector

action : assign requester default entity ( or assign requester 'first' entity)

For example, I have 2 technician groups G1 & G2 :

It would be useful to send invitation for appointment from glpi planning to users.

When you create a ticket, i want to hide "SLT option" and "Temps de prise en charge", etc...

But after, when i read the ticket, i can't see this information...

I affected this option by SLA and rules directly :

• VIP SLA for VIP user tickets
• Standard SLA for all other ticket and user

It works fine, but i want to hide this option at the creation, but not after for the followed

Add a form to manage cartridges applications for end user:

• Consumables Application Validation System,
• Associated Notifications,
• Wizard user based on the available stock.

(like the "consumables" plugin)

Can you add a tab with the list of users ?