Good Day

may i please suggest the addition of half day as part of the closing days.

in GLPI the close times can be linked to the calender such that these are excluded in the overall reporting of a ticket life time.

suggestion: Add a time start and end of all close times. this will enable the addition of a halfday where the closing time is between 12:00 pm to say 5:00 pm. please this would assist a lot. in my work we have half days every month. the SLA's keep going even though work hours are off the rest of the day.

Tengo GLPI 9.3.3, y tengo conectada algunas PCs

(ubuntu) con el plugins fusioninventory-9.3+1.4 y los cambios de

hardware que se hacen el los clientes se reportan en el servidor GLPI

perfectamente. Lo que no he logrado es que el servidor GLPI me notifique

por correo electrónico cuando ocurre un cambio de hardware en algún

cliente, necesito tener la opción para que me notifique de manera automática cuando ocurre un cambio.

Gracias

I would like to know if there is a possibility of creating a field for typing the cost in the task, following the same principle as the cost tab of the ticket.

Gente, bom dia!

Você pode me ajudar com uma pergunta? Existe uma maneira de criar um grupo para que, toda vez que uma satisfação de um serviço for atendida, ou o supervisor do serviço técnico receber um email com as informações da nota que foi dada para o serviço prestado?

Gostaria de criar o grupo e incluí-lo nesta tela abaixo, sua maneira de configurar -> notificações -> notificações -> Resposta de satisfação do ticket

A idéia é obter as informações do "responsável pelo técnico", a partir do campo destacado abaixo.

I'd like to know if this is applicable to majority. Is it possible to auto populate location details of the requester in the ticket location field. Requesting user already have location details. This is necessary in generating report by locations.

Best Regards,

Bonjour,
au lancement de GLPI en mode debug, je vois que des 'SHOW COLUMNS' sont fait sur certaines tables pour mettre a jour des fiels.Mais j'aimerais savoir ou est parametre ce choix de tables!.. En effet je voudrais rajouter des fields issus d'autres tables mais je ne trouve pas comment c'est gere.
Est ce que quelqu'un pourrait m'aider SVP.
Merci d'avance.

Where can I setup or configure timezone? I have already update date.timezone in php.ini

Glpi 9.4.4 running on xammp server.

For use glpi on touchscreen tablet, I've need to remove the href link on the tabs otherwise my finger automaticly click on the href of the tabs. I've add this code

#html.class.php: line 1234

Html::requireJs('mobile-nav');

#html.class.php: line 5888

case 'mobile-nav':
$_SESSION['glpi_js_toload'][$name][] = 'js/mobile-nav.js';
break;

#js/mobile-nav.js

$(document).ready(() => {
$('#menu>li>a').removeAttr('href').css('cursor', 'pointer');
});

I have users that basically are numeric value.

If I try to search a user by login field:

1) if use "contain" (ex. 322) it return correctly that user

2) if use "is" the combo load the name and surname so it work.

if I search with method 1 and then switch to "is", by default are loaded the user where id=322. This problem is present using API. if I search (from API) login is 322 it try to return the user where ID=322 (and not login=322)

When a linked user (from LDAP) is imported without mail address, open ticket has as requester the mail address. If I sync the user object from LDAP and now it has a mail address, the already opened ticket remain with mail address ad ticket are not linked to the user.