We use Apache Guacamole Remote Desktop to solve most of the tickets remotely, consider possible to perform an integration of GLPI with Guacamole Remote Desktop.

Glpi could integrate the Apache Guacamole Remote Desktop Web API to visualize the equipment, and insert a button in the standard interface in the details of the ticket to request the remote connection, which will open the browser to view the remote computer.

https://guacamole.apache.org/api-documentation/

https://guacamole.apache.org/doc/gug/guacamole-common-js.html

In the administration page of glpi, we could insert the user / password and the necessary data for the management of Apache Guacamole Remote Desktop.

Apache Guacamole

https://guacamole.apache.org/

Apache Guacamole is a clientless remote desktop gateway. It supports standard protocols like VNC, RDP, and SSH.

We call it clientless because no plugins or client software are required.

Thanks to HTML5, once Guacamole is installed on a server, all you need to access your desktops is a web browser.

Play an audio alert when a ticket is logged, play sound alert when new tickets open. Plugin Dahsboad of Stevenes Donato "play sound alert when new tickets open"

http://sourceforge.net/projects/glpidashboard/

Additionally could be combined with desktop notifications, improve plugin Webnotifications of Stevenes Donato:

http://sourceforge.net/projects/glpiwebnotifications/

The idea consist in adding a wiki plugin for documentation purposes

It would be great if every user could see a list of all assets that are assigned to him/her.

List should cover all types of assets:

- computers;

- monitor;

- network device;

- phone;

- device;

- consumable;

- software/licenses.

This kind of list would be very helpful during inventory process where single user can verify what is currently assigned to him/her or what was assigned to him/her.

List shouldn't redirect to specific items (it shouldn't containt links to assets in the system) but just provide simple info about assigned assets.