Today we have to do a "workaround" to control if I have a patchpanel in my network infraestructure. It will be cool if there an option to add path panel in the port manager of assets.

Hello, it would be very nice if you add pgp/gpg support to sign/crypt/encrypt mails like other tools (eg otrs). Nowadays you don't know if that mail from our (IT)-Support or from somewhere else, so when it signed you know that. The same with encryption, when you write a ticket it is sometimes very helpfull to encrypt the mail (eg for password or tokens).

best regards

Hello,

The idea is to prevent solving of items (Ticket, Change, Problem) when to do tasks are still existing.

Another way to say this is to permit solving of Tickets / Changes / Problems only when existing tasks are 'done' or 'information'.

We may show a message to inform Technicians that Ticket / Change / Problem cannot be solved as some tasks are still in 'to do' status.

Thank you,

Regards,

Tomolimo

Hello how are you?

Add image support to insert into knowledgebase item (screeshots)

Markdown support enables a better communications among the interested parties for:

• Code snippets
• Images (screenshots)

Also it is faster than the WYSIWYG solution field.

Markdown should be supported in:

• Ticket description
• Ticket solution
• Ticket followups

Regards.

b) Is there any way to receive an alert notification email when the timeout achieve a metric, before the ticket out of the status PENDING (SLATICKET style)?

Hi, it would be cool to perform a closing of the ticket (the decision of the ticket) via electronic mail by the user.
By type as below: