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If not, please describe it
Adding observers to ticket using the mail CC field
Hi,
Could we please have an option field in the ticket for :
-either let people add participants to the ticket by adding them in CC when they answer
-either do not let people add participants to the ticket by adding them in the CC
(ref. https://github.com/glpi-project/glpi/issues/13269)
Kind regards,
"First name" and "Last name" field isn't respecting the order defined at User preferences
When creating a new user, it's showing the "Last Name" and "First Name" fields into USA format.
In my country (Brazil), it's more common we fill the First name and the Last name after.
Into my User preferences and at Global preferences, we'd set the Display order of lastnames firstnames (Ordem de exibição de sobrenomes e nomes) to "First Name, Last Name" (Primeiro nome, Sobrenome).
It would be great if GLPI also reflect this preference at it's forms.
New Tickets visible for all groups in an Entity
I would like to have the following behaviour:
- when an user from Client group creates a ticket, this is automatically assigned to Support I Level group without being visible to the Support II Level.
The problem is when a ticket is in status "NEW" and all the groups have the property "Assign" enabled, the ticket is visible by all of them.
This behaviour is a huge problem according to ITIL v4 Foudation best practices form Information Technology Service Management.
It could be possible to implement a solution for this problem?
Regards,
Andrea
Knowledge base article as part of ticket templates
I am using GLPi templates to set up very specific workflows. Each ticket template has its own knowledge base article.
It would be awesome if I could set up a knowledge base article as a predefined item in a ticket template.
This would save as a lot of work and it would be as simple as being able to set a URL link when you define a template.
In a ticket, Automatically filter the list of equipment in the "element" tab in relation to the location of the ticket.
In a ticket, Automatically filter the list of equipment in the "element" tab in relation to the location of the ticket.
knowledge base - manage changes with notifications
Hi,
add notifications with the type "Knowledge Base" to send alerts on change of an article. In option, the target of the alert could be define by the target of the article. And the notification will be activated by an option on the article (notification : yes/no).
Cloned Tickets on new status
When i clon a ticket the clon is cloned in the same state. If this is closed and i have not permmision to reopen i cant use this utility. I think is more usefull to clone a ticket on new state.
Custom Fields with TAG for email notification usage
Can you work on next update to make Custom fields be able to:
- Auto create tag for the field created
- Use the tag with Email notification
This way we can send emails with custom field information, this would improve a lot the usability of the plugin what is already very good, if needed some investiment let me know i will be more than happy to help.
Push the save button in botton screen
Put the Save button and trash up there along with the options, sometimes you have called with a lot of text, you have to scroll down to the end to save
Example:
Task split in ticket
Hi,
like for follow, transform a task in a ticket and link this new ticket as a son
Сервис поддержки клиентов работает на платформе UserEcho
