Hello,

The idea is to prevent solving of items (Ticket, Change, Problem) when to do tasks are still existing.

Another way to say this is to permit solving of Tickets / Changes / Problems only when existing tasks are 'done' or 'information'.

We may show a message to inform Technicians that Ticket / Change / Problem cannot be solved as some tasks are still in 'to do' status.

Thank you,

Regards,

Tomolimo

Hello how are you?

Add image support to insert into knowledgebase item (screeshots)

Regards.

b) Is there any way to receive an alert notification email when the timeout achieve a metric, before the ticket out of the status PENDING (SLATICKET style)?

Hello,

With this feature we can make very complexe and useful queries !

You can find demo here : http://querybuilder.js.org/demo.html

Regards,

Hi, it would be cool to perform a closing of the ticket (the decision of the ticket) via electronic mail by the user.
By type as below:

A photo of items (computer, monitor, network, device) would be useful.

Perhaps a photo per model.

An example can be found here https://discoict.com.au/features/device-management.aspx