Please check if the feature has not already been requested.
If not, please describe it
automatic ticket transfer rule
Here is a good feature
Business rule to transfer tickets between entities. (new action - move to entity...)
Custom Field in Simplified Interface
In version 9.1 would be very good to have this possibility, using a plugin or not.
Delete project tasks
Add the possibility to delete project tasks and add permission to the profiles.
Busines Rules: Add ID´s in list of criteria (itilcategories_id, locations_id, users_id)
Dear fellows,
I need create SLA rule for specific locations and categories, like this:
Criterion : Tickets Locations_ID IN (12, 455, 650, 660, 1200, 1300, 400, 1501)
Criterion : Tickets Categories_ID IN (45, 46, 47, 60, 61, 62, 63, 75, 74,76,77,90)
Actions : set Ticket Priority to High
Is possible?
Possibility to hide "Automatically generated by GLPI X.XX"
new searchtype REGEXP/RLIKE : match regular expression
Actually searchtypedropdowns are "contains, is, is not, less than, more than, under, not under"
in many case "match regular expression" would improve search and make selection criteria interface much easier.
select * from table where field regexp SomeregularExpression
Add patch panel in network assets
Today we have to do a "workaround" to control if I have a patchpanel in my network infraestructure. It will be cool if there an option to add path panel in the port manager of assets.
Prevent solve of ticket / change / problem when 'to do' tasks are existing
Hello,
The idea is to prevent solving of items (Ticket, Change, Problem) when to do tasks are still existing.
Another way to say this is to permit solving of Tickets / Changes / Problems only when existing tasks are 'done' or 'information'.
We may show a message to inform Technicians that Ticket / Change / Problem cannot be solved as some tasks are still in 'to do' status.
Thank you,
Regards,
Tomolimo
PENDING STATUS: Time Limit
Regards.
b) Is there any way to receive an alert notification email when the timeout achieve a metric, before the ticket out of the status PENDING (SLATICKET style)?
Closing the ticket via e-mail by the user
Hi, it would be cool to perform a closing of the ticket (the decision of the ticket) via electronic mail by the user.
By type as below:
And it is also important to have a report (statistics) on such users and such closures. |
Сервис поддержки клиентов работает на платформе UserEcho
