Hello.

We are using GLPI to manage tickets but users only interact via e-mail.

The authentication is done via LDAP and the support team interacts with the tickets via GLPI.

Recently i added to the template notification the links to download attached documents.

Now the problem.

When the user clicks the link, GLPI asks for user authentication to download the document.

Since users only interact via e-mail and i don't want them to use web interface, you could allow documents download without authentication.

It would be nice because when i want to send some file to users, i need to upload to some service and send the link in the followup.

It would be easier if i just use upload the file to a followup and user receives the link to download it.

Thank you.

Hola desearía que alguno de ustedes pueda integrar una opcion en glpi donde podamos generar las lista de los computadores y a cada uno poder programarles una fecha para su manteminimiento preventivo

It would be nice to have a finer management of the rights in the Knowledge base in order to implement a simple validation workflow. If the rights of writing and publishing could be taken apart, we could have one "writer" profil who would submit (and have his articles not published) and a "publisher" profile who would review all the articles and publish after approval.

I think it would be useful to model the fact a computer or network equipment (and maybe other asset types) is powered by a given UPS (helps for power outages).

I'm not asking to create new assets types for UPS (I am using peripheral for that) but being able to link a single peripheral to multiple computer (which is not possible at the moment, it can only be linked to one computer) and/or to multiple network equipments (it's currently not possible to link peripherals to anything other than a computer).

Eng:

I propose to expand the section and add:

1. Comments
2. The problem
3. Document
4. Solution

the following sections:

1. Call - a) In the form of offer and select the phone number to originate a call to the number specified in the card support personnel. Incoming call display in the interface and bind it to offer to the public or to create a caller requests, specify the other. (Mean integration with Asterisk)
2. E-mail message - in the form of offer to choose a person from the suppliers, contacts, etc., and send a letter to preserve the history. The reply added to the application.
3. Bind the ticket - I propose to transfer tickets binding functionality in the section "Working with the application", that would be seen at what stage was attached ticket.

Ru:

Предлагаю расширить раздел и добавить к:

1. Комментарии
2. Задача
3. Документ
4. Решение

следующие разделы:

1. Звонок - а) В форме предлагаю выбирать номер абонента и оригинировать звонок с номером указанным в карточке сотрудника поддержки. Входящий звонок показывать в интерфейсе и предлагать привязать его к открытым заявкам звонящего или создать, указать другую. (Подразумеваю интеграцию с Asterisk)
2. Сообщение е-майл - В форме предлагаю выбирать абонента из поставщиков, контактов и т.п., отправлять письмо и сохранять историю. Полученный ответ добавлять к заявке.
3. Привязать билет - Предлагаю перенести функционал привязки билетов в раздел "Работа с заявкой", что бы было видно на какой стадиии был привязан билет.

Hello,

The idea is to add the possibility to send notifications on business rules.

Example: Send notification when impact >= 'high' and urgency => 'high'.

Thank you

Regards,

Tomolimo

It's possible to add geographic coordinate in locotion, adding a document can be useful like a picture or a plan

Hi! It would be great if in the rules section, we could set the computer location based on the regex result, instead of only selecting it from the list. That way we could add rules that assign the location based on the computer name. Thanks!

It would be great to be able to create a new Change or Problem from within the "Changes" or "Problems" section of an Item (specifically, a computer). There is already a way to create a new ticket from within a Computer. Can this be added for Changes and Problems, too?

Thanks!

When the user picture is changed, this event is not recorded nowhere.