Sometimes we need to use standard followups for example to say "Dear user, we will check internally and come bakc to you soon"

Hi GLPi Developer.

Good day.

Can you add a new features on GLPi under Rules -> Business Rules for Ticket. 

Please add new option (Validation Status if it is Refused or Granted. and also the Validation Percentage if it is 0% 50% or 100%) under Criterias so we add a new Workflow to seek for approval of the group managers before it proceed the ticket to ITService Delivery. I think this features will help all the GLPi user to enchance their Ticketing System. 

Thank you and God Bless.

I think there is no solution yet. but it would be very interesting that when assigning a device, the location of the user was automatically added to this device. if this user has this device, this device is in the location of this user. It would read the location of this user and auto-fill the location field of the device.

http://forum.glpi-project.org/viewtopic.php?id=159918

Markdown support enables a better communications among the interested parties for:

• Code snippets
• Images (screenshots)

Also it is faster than the WYSIWYG solution field.

Markdown should be supported in:

• Ticket description
• Ticket solution
• Ticket followups

Please add the ability to send printer cartridges for refueling. This capability is required for monitoring and managing cartridges in many organizations located in the Russian Federation.

At the moment, GLpi does not have an Official Remote MAnagement an Monitering system integration.

Would it not be cool to have an integration with TacticalRMM which is an Opensource Remote Management and monitoring system.

the Solution has Agents, which when deployed on Machines, are able to query the information of the device, and if computers, have the ability to remote control those Machines.

the integration would feature, Combined agent deployment, and Assets Mapping between the two platforms

TActicalRMM is completley Opensource, and Available on github here: amidaware/tacticalrmm: A remote monitoring & management tool, built with Django, Vue and Go. (github.com)

The developers of TActicalRMM are OPen to a collaboration with Glpi here: Feature request : ticketing integration · Issue #1710 · amidaware/tacticalrmm (github.com)

IF GLPi is open to the same.

Hello!

It would be great to have firmware specificity for parts, for example for disks or network card, or raid controllers