It would be great to have possibility to fix a connection resource as default to users... now, first option is internalDB, but we use LDAP, so users have to change it manually (and some of them don't do it...).

Technicians shouldn't see the satisfaction information of the tickets to avoid some problems between requesters and technicians. 

Maybe some right rules for the satisfaction on Profiles since the managers should see these informations.

The current behavior:

When a major incident occurs, we receive a lot of call. The best practice is to create a ticket for the first caller and add each next callers as requester to this ticket.

Today GLPI allow to setup the sending of a notification to the “requester” based on the event “ticket creation”. Which means that the first user receive a notification.

GLPI allow also to setup a notification to the “requester” based on the event “New user in requesters” but this means that

• When adding user 2, the users 1 receives a second notification and the users 2 receives a first notification.
• When adding user 3, the users 1 receives a third notification, the users 2 receives a second notification and the users 3 receives a first notification.
• And so on…, when adding 20 users to a ticket, the user 1 receive 21 notifications…

As a consequence, we may not setup the notification to added users based on the event "new user in requesters"... Only the first user is notified.

The good news is that it is already possible today to send a notification automatically to each caller when the technician solve the incident.

My idea:

by adding a recipient “last requester added" to the recipient’s notification, we would be allow to send a notification to the added users only.

In this way, each users would be informed once when calling.

Merci à Jean-Mathieu, Julien et Bazile et tous les contributeurs pour GLPI :) and thank you for reading me.

Malamort

on GLPI 9.2  

Hello! Thank you very much for GLPI! Add please the function of moving the equipment between types. The fact is that when you create equipment in the "equipment" then it is impossible to move to the "printers" tab. Thank you.

Is there any way to automatically change the location of an asset depending on the switch port it was detected (and the network outlet which is connected to that port?)

Check the possibility of routine creation for preventive equipment maintenance, with calendar and check list.

Hi,

Is there a way of getting the updated tickets with just the updated information? I want an email with only the updated fields of the ticket on ticket update.

Thanks

Configure the message, "Your session has expired" in the login page, once it is redirected to the login page.

Show the message, "Your session has expired" in the login page, once it is redirected to the login page, when session is expired.

Add the possibility of saving a UNC link in the documents tab of a hardware, software, project ... To use documents already centralized on a file server and to be able to use the notion of working folder in projects

It would be really nice to be able to apply multiple sorting on tickets and others things.

For example sorting ticket by type first and then by priority.
So the ticket would be sorted like this:

• First all the request, sort by priority.
• Then all the incident, sort by priority.

This is possible directly in sql, so I guess this is also possible directly in GLPI :
SELECT * FROM `glpi_tickets` ORDER BY `glpi_tickets`.`TYPE` ASC, `glpi_tickets`.`PRIORITY` ASC;

Of course the "TYPE" and "PRIORITY" do not have this name in the DB, but I think this could be done ?!

Thank you in advance !
Best regards.