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If not, please describe it

+6

auto-create ticket when contract expire

Sico31 1 год назад 0

Add more possiblity to manage contratcs :

- add users/groups in charge of contratcs

- send notifications to the groups/users in charge

- auto-create tickets when contratcs expired, Ticket assigned to groups/users in charge

+6

Allow to enable SNMP inventory features

Erique Souza 1 год назад обновлен Rémi Julien 1 год назад 1

Today in the SNMP inventory it is not possible to select whether or not to bring the resources it brings, such as: Model, Manufacturer, Description, Network Ports, Firmware, etc. There is something similar created in Administration > Inventory, where we can disable some resources We don't want to have the inventory of agents at all, but there is nothing we can deny partial import when we are talking about SNMP inventory.

My suggestion would be precisely that, allowing us to disable the partial import of certain SNMP control information.

This would be useful in the sense of, for example:

I have a scenario where the Network ports of the Switches that were inventoried are conflicting with the device's IP information and that's why I want to make my inventory "cleaner" and more "focused", so I disable the switch's network port inventory, the others data I want to have the complete inventory minus this one.

+6

Used item history unavailable from User view

boris samsonik 2 года назад обновлен Hau Le 3 месяца назад 1

When an item is being assigned to a person, it shows up under "Used items" list in person view, but there's no entry about used items under person's historical view. On the other hand, if an asset's history is being viewed, history tab shows the history of users to whom the asset was/is assigned to.

This would enable to track what has been ever assigned to user during the user's whole GLPI lifecycle, also this would enable a lot easier tracking of assets - for example assets were assigned to someone else by mistake or by somekind of automation mistake. Currently one has to know the asset name/number first.

+6

Users should be forced to select a rating for satisfaction survey, no default value.

Pierre-Yves Vasener 2 года назад 0

When a user is reaching the satisfaction survey screen, the rating field is defaulted to 3 stars. Many of our users leave this field to 3 stars instead of providing a real rating. I think it would make more sense to have no default on this field to force the user to provide a relevant rating on his own.

+6

Link multiple groups to an asset

Andrea Rossi 2 года назад обновлен Deininger IT 2 года назад 1

It would be useful to be able to link multiple groups to an asset.

There are cases where multiple teams use an asset and having this possibility would be useful as we could have visibility of which assets a group uses and vice versa which groups use an asset. For example, during maintenance interventions, I can see who uses the asset and notify only those groups.

+6

UPS managment needed

rean1mator 3 года назад 0

UPS managment needed whith specifications of this device type and can connection to PC, monitors, ethernet devices (as additional tab in asset page), and can be added to rack managment

+6

Docking station inventory

bbreton 4 года назад 0

Add import function in Fusioninventory/GLPIinventory to import USB-C Dock station like HP Dock G5 or IBM in new asset category or in peripheral

Link to this post : https://forum.glpi-project.org/viewtopic.php?id=279332

+6

Link consumables usage to tickets

lfardin 4 года назад 0

It should be possible to link consumables to a ticket (not only to users), so a technician can inform when solving a ticket the ammount of  each consumable was needed to solve the issue.

+6

More schedule options in recurrent tickets

magaiverpr 5 лет назад обновлен Erich Iseli 3 года назад 3

Create new options on schedule in recurrent tickets, e.g.

"Create ticket in the last friday of the month"

"Create ticket in the second thursday of the month"

+6
На рассмотрении

DISPLAY CHANGE / PROBLEM TICKET ON HOME

babsix 6 лет назад обновлен glpi 6 лет назад 1

Hello,
When I create a new change / problem ticket and assign it to me, there is not not visible on my home page.

Home page : http://localhost:8080/GLPI/front/central.php

To reproduce

Steps to reproduce the behavior:

  1. Go to 'Assistance'
  2. Click on 'Changes'
  3. Click on '+' sign
  4. Fill all the followings and assign it to you
  5. Click on 'Add'
  6. Go to 'Home'. The new change ticket is not visible.

Logs
There is no error in log files.

Screenshots


Can you display the change / problem tickets on Home page ?

Сервис поддержки клиентов работает на платформе UserEcho