Please check if the feature has not already been requested.
If not, please describe it
GLPI + Mindmaps
Enable a plugin that generate a mindmap of the a incident or requirement or even a entity
Planning et Outlook
Bonjour,
Il existait auparavant un plugin permettant d'ajouter les tâches plannifiées à son agenda Outlook.
Actuellement, on peut ouvrir le planning dans outlook mais dans un calendrier à part. Ceci n'est pas pratique pour l'organisation du calendrier de chaque technicien
Est il possible d'intégrer cette fonctionnalité ?
Accès à l'approbation du ticket depuis le mail de notification
Bonjour,
Concernant les notifications, la balise ##ticket.urlapprove## pointe actuellement vers l'onglet Ticket (la page générale du ticket) et non vers l'onglet Traitement du ticket. Cela permettrait pourtant à l'utilisateur d'accéder en un clic à l'approbation ou au refus de la solution depuis le mail de notification.
Merci
Integrate or maintain room management like the old plugin ROOM did
ldap group sync
Improvements in project management
- assign persons to task of project
- define dependencies of tasks
- define constraints of tasks ou projects
- Automatic increment project % finished when task % are incremented
Add supplier in mass actions ticket
In Assistance > Tickets, add an actor assigned to supplier in mass actions
Bussines Rules For Tickets
Currently, in each Business Rule for Tickets, we have a unique criterion that, if met, applies the defined actions when that criterion is true.
What possibility would there be to expand the number of criteria to more than one as well as the actions associated with each of them, all within the same Business Rule for Tickets?
Example for a single rule: Assignment rule according to the ticket title
| Criteria # | Criteria | Actions if true |
| Criteria 1 | Title Contains 'printer without toner' | Category Assign Change Toner |
| Criteria 2 | Title Contains 'computer does not turn on' | Category Assign Technical Support |
| ..... | ..... | ..... |
| Criteria N | Criteria N | Actions N if true |
This would not only simplify the number of defined rules but also allow for grouping similar criteria and actions in a single Business Rule for Tickets.
This would allow, for example, to assign service categories to tickets generated from public forms.
Assign subscription plans/packages to telephone numbers
Request:
- Create a new category - subsciption plans
- Add a field or tab in the Lines menu of a specific number to assign subscription plans.
- Include customizable details like plan name, cost, features, and duration.
- Enable filtering and reporting based on subscription plans.
Benefits:
Improves telecom subscription management, reporting, and resource tracking.
Сервис поддержки клиентов работает на платформе UserEcho
