Please check if the feature has not already been requested.
If not, please describe it
The business rules for tickets works reasonably well for manipulating tickets, but there seems to be no ability to apply any rules for "changes." We would like to auto assign approvers and "minimum approval" settings for Change requests etc.
Helpe me please. :-)
It would be interesting if GLPI has a native online chat system (independent of livehelperchat) that has queue support and some other functionalities like:
1 - allow the attendant to capture the client that is in the queue.
2 - return the client to the queue.
3 - transfer the client between different queues
4 - transfer the client to another attendant (ex-attendant1 answered the customer1 but finished the clerk's file1 then he transfers the client1 to the clerk2 that will give continuity in the client's service 1)
5 - be able to open a ticket by linking the chat conversation to the new ticket or linking a conversation to an existing ticket
6 - send attachments via chat
7 - At the end of the service the client responds a survey to evaluate the service performed by the chat attendant.
8 - allow the client to send the chat conversation to his own email in case he wants
We have POS systems (cash register), PC`s, UPS, printers,... and on this items we do regular technical inspection per year(or other periodicity). Now we can`t easy set this inspections to GLPI as new tickets. Reccurent ticket is too complicated.
Sample with Signatures fields, to technician and user.
Currently the generated pdf is poor visually
Improve PDF plugin: -When you print a ticket the PDF file generated probe is visually speaking. -Improve report visually ticket. -Ability to add signature fields. -Possibility of generating predefined templates. -Ability to add logo , custom text, etc. -Currently it is difficult to modify the report directly from code. -Editor or report template before generating the PDF report.
Message to the user could contain few smiling faces with link that rates the ticket (link that will post satisfaction level for the ticket).
The search for the knowledge base should be like the other searches for tickets / changes / problems with multiple selects and "NOT contains" etc. options.
Should give the possibility to search for example:
- Contains X but not Y
- is category X
- author is X
- last editor is X
- Associated tickets / changes / problems / projects greater than X
- last edited less that MM/DD/YYYY
It would be great if we could hide some fields just on the Simplified interface. Not on entire ticket template.
Using the template to hide the fields I don't need on Simplified, hide also on Default Interface. For example.
Field Location, Watcher... We should be able to hide'em just on Simplified without personalizing ticket.class.php.
PS.: The "hidefields" plugin just hide the Category field.
- projects for which he/she is reposnsible;
- tasks within projects that are assigned to him/her;
- changes for which he/she is responsible;
- tasks within changes that are assigned to him/her.
What do you think?
Customer support service by UserEcho