Welcome to GLPi feature request service.
Please check if the feature has not already been requested.
If not, please describe it

+252
На рассмотрении

plan ticket, not only ticket tasks

balucha 8 лет назад обновлен glpi 4 года назад 7
We no need split all tickets to tasks and this tickets(tickets without task) we can`t plan.
+243
Начат

Business rules for "changes"

CarlosM 7 лет назад обновлен glpi 1 год назад 7

The business rules for tickets works reasonably well for manipulating tickets, but there seems to be no ability to apply any rules for "changes." We would like to auto assign approvers and "minimum approval" settings for Change requests etc.

Helpe me please. :-)

+231
На рассмотрении

​GLPI native online helpdesk chat

Andrei Simoni 6 лет назад обновлен mathieu sizec 11 месяцев назад 3

It would be interesting if GLPI has a native online chat system (independent of livehelperchat) that has queue support and some other functionalities like:

1 - allow the attendant to capture the client that is in the queue.

2 - return the client to the queue.

3 - transfer the client between different queues

4 - transfer the client to another attendant (ex-attendant1 answered the customer1 but finished the clerk's file1 then he transfers the client1 to the clerk2 that will give continuity in the client's service 1)

5 - be able to open a ticket by linking the chat conversation to the new ticket or linking a conversation to an existing ticket

6 - send attachments via chat

7 - At the end of the service the client responds a survey to evaluate the service performed by the chat attendant.

8 - allow the client to send the chat conversation to his own email in case he wants

+227
Начат

regular technical inspection on items

balucha 8 лет назад обновлен glpi 1 год назад 10
Add ability to set on items date of regular technical inspection, periodicity and GLPI then add new ticket X days before date of regular technical inspection(automatically set requester, Due date,... ). Something like reccurent ticket but for items.

We have POS systems (cash register), PC`s, UPS, printers,... and on this items we do regular technical inspection per year(or other periodicity). Now we can`t easy set this inspections to GLPI as new tickets. Reccurent ticket is too complicated.
+200
На рассмотрении

Improve Plugin PDF with templates to print Ticket, Signatures fields, etc

Ricardo Alexander Perez Ricard 8 лет назад обновлен 3 года назад 4

Image 32 Sample with Signatures fields, to technician and user.

Image 33Currently the generated pdf is poor visually


Improve PDF plugin:
-When you print a ticket the PDF file generated probe is visually speaking.
-Improve report visually ticket.
-Ability to add signature fields.
-Possibility of generating predefined templates.
-Ability to add logo , custom text, etc.
-Currently it is difficult to modify the report directly from code.
-Editor or report template before generating the PDF report.
+189
Начат

Satisfaction Survey - respond via e-mail

Piotr Rybak 8 лет назад обновлен Andrey K 3 года назад 22
It would be great if a user would be able to "answer" the satisfaction survey via e-mail.
Message to the user could contain few smiling faces with link that rates the ticket (link that will post satisfaction level for the ticket).
+177
На рассмотрении

Hide fields on Simplified interface but not on Default Interface

Arthur Schaefer 6 лет назад обновлен Atendimento1 - 6 месяцев назад 12

It would be great if we could hide some fields just on the Simplified interface. Not on entire ticket template.

Using the template to hide the fields I don't need on Simplified, hide also on Default Interface. For example. 

Field Location, Watcher... We should be able to hide'em just on Simplified without personalizing ticket.class.php.


PS.: The "hidefields" plugin just hide the Category field.

+172
На рассмотрении

Integrate plugins "generic object" and "custom fields" into the core

manu_b 8 лет назад обновлен Michał Panasiewicz 1 год назад 7
Integrate into the GLPI core the plugins "generic object" and "custom fields" to enable customized inventory (CMDB)
+164
На рассмотрении

Projects and changes - visible at front page

Piotr Rybak 8 лет назад обновлен mab18 4 года назад 6
It would be great if user/technician could see:
  • projects for which he/she is reposnsible;
  • tasks within projects that are assigned to him/her;
  • changes for which he/she is responsible;
  • tasks within changes that are assigned to him/her.
Maybe something similar to tickets view? Maybe new tab that would contain info only from projects and changes?

What do you think?
+161

Knowledge base search - improve search filter module

blippercop 2 года назад обновлен 2 года назад 1

The search for the knowledge base should be like the other searches for tickets / changes / problems with multiple selects and "NOT contains" etc. options.

Should give the possibility to search for example:

- Contains X but not Y

- is category X

- author is X

- last editor is X

- Associated tickets / changes / problems / projects greater than X

- last edited less that MM/DD/YYYY

..



Сервис поддержки клиентов работает на платформе UserEcho