Please check if the feature has not already been requested.
If not, please describe it
Allow Watchers to add follow up to observed tickets
Watchers should be able to add follow ups to tickets
Task color changes when it is done
It would be useful to change the color depends on the status of the task
information : orange
Done : green
To be done : yellow
Plugin reservation
Block edition of the ticket description made by the agents.
I request the blocking of the edition of the ticket texts made by the agents. Ticket text can be changed at any time without proper tracking. Ideally, changing the ticket description should be blocked or released only to the technician assigned to the ticket and that the changed text should be recorded in the ticket history.
Progressive Web App GLPI
Migrate the current GLPI application to a Progressive Web App, which allows you to run GLPI natively on different platforms (Web, iOS, Android, etc). And to take advantage of local storage, run offline, push notifications, performance, access to hardware, access to the homescreen of the device, among others.
http://blog.ionic.io/what-is-a-progressive-web-app/
https://codigofacilito.com/articulos/progressive-apps
Separate computer and server in assets
I have a need that is to include servers and desktop in GLPI, but a profile dont have to access the server information.
Today in GLPI this configuration is in the same screen "computer". It will be cool if create a new tipe of asset called "servers" with the same configuration of computer.
Pouvoir envoyer un mail à des personnes différentes lors de l'expiration d'un contrat
Actuellement, on ne peut paramétré qu'un destinataire (ou un groupe) qui recevra toutes les mails sur les alertes sur les fins de contrat.
L'idée est de pouvoir choisir quelle notification de mail envoyer pour chaque contrat ou chaque type de contrat. Ainsi, l'équipe réseau recevra les alertes pour les fins de contrat du réseau, l'équipe système recevra les mails qui le concernent.. ect. Tout le monde ne sera pas prévenu à chaque fois.
ADD possibility to Open ticket when object has expired
Add possibility to automaticaly open new ticket when a contract, certify, warranty or any objects with lifetime has expired or expiring
Handle of "other" Network Components (like TVs, IP Cameras, Network speaker)
Whats the best Way to handle/inventory all these network components?
They will be detected by FusionInventory but no asset category seems to matching.
Also FI didn't support generic objects yet, so there is now way to move them from "unmanaged devices" to a self created asset type.
Thanks a lot for all ideas and suggestions
Quantify scheduled tasks done (linked to a contract) in order to invoice customers (entities).
Customer support service by UserEcho
