Today we have to do a "workaround" to control if I have a patchpanel in my network infraestructure. It will be cool if there an option to add path panel in the port manager of assets.

Hello,

The idea is to prevent solving of items (Ticket, Change, Problem) when to do tasks are still existing.

Another way to say this is to permit solving of Tickets / Changes / Problems only when existing tasks are 'done' or 'information'.

We may show a message to inform Technicians that Ticket / Change / Problem cannot be solved as some tasks are still in 'to do' status.

Thank you,

Regards,

Tomolimo

Regards.

b) Is there any way to receive an alert notification email when the timeout achieve a metric, before the ticket out of the status PENDING (SLATICKET style)?

Hi, it would be cool to perform a closing of the ticket (the decision of the ticket) via electronic mail by the user.
By type as below:

For us it would be really helpful to be able to make sure the mails sent to our receivers e-mail address are only sent to that address (with optionally other recipients in the CC). This would ensure that if one in the CC answers to all (and thus also to the receiver's address), I can block the creation of a duplicate ticket.

Suggested criteria: number of TO-recipients

The rule would thus look like this:

Criteria

* To email header - is not - receiver@email.address

OR

* Number of To-recipients - greater than - 1

Action

* Reject email (with email response)

Hi,

Where are we supposed to enter the "IMEI" of mobile phones ? Nowadays there are two IMEIs, I think a new "IMEI" and "IMEI2" fields should be introduced.

Je pense qu'il serait pertinent de créer une image docker pour un déploiement plus rapide de GLPI.

Automatic actions run period only allows for start time and end time.

Unfortunately we have no option to set the run days in which the automatic actions run on.

As an example we would like the ability to set the closeticket automatic action to only run Monday-Friday.