Today we have to do a "workaround" to control if I have a patchpanel in my network infraestructure. It will be cool if there an option to add path panel in the port manager of assets.

Regards.

b) Is there any way to receive an alert notification email when the timeout achieve a metric, before the ticket out of the status PENDING (SLATICKET style)?

Hi, it would be cool to perform a closing of the ticket (the decision of the ticket) via electronic mail by the user.
By type as below:

Hi,

Where are we supposed to enter the "IMEI" of mobile phones ? Nowadays there are two IMEIs, I think a new "IMEI" and "IMEI2" fields should be introduced.

Je pense qu'il serait pertinent de créer une image docker pour un déploiement plus rapide de GLPI.

Automatic actions run period only allows for start time and end time.

Unfortunately we have no option to set the run days in which the automatic actions run on.

As an example we would like the ability to set the closeticket automatic action to only run Monday-Friday.

For us it would be really helpful to be able to make sure the mails sent to our receivers e-mail address are only sent to that address (with optionally other recipients in the CC). This would ensure that if one in the CC answers to all (and thus also to the receiver's address), I can block the creation of a duplicate ticket.

Suggested criteria: number of TO-recipients

The rule would thus look like this:

Criteria

* To email header - is not - receiver@email.address

OR

* Number of To-recipients - greater than - 1

Action

* Reject email (with email response)

Hi

In the list of all tickets not solved, we're able to mass add an actor but we're unable to mass remove an actor

i.e. : you have 10 tickets with actor named A and you want to transfer them to B. You can't mass remove A but you can mass add B.

So it would be easier to mass remove A in one action and then mass add a new one