Hello, it would be very nice if you add pgp/gpg support to sign/crypt/encrypt mails like other tools (eg otrs). Nowadays you don't know if that mail from our (IT)-Support or from somewhere else, so when it signed you know that. The same with encryption, when you write a ticket it is sometimes very helpfull to encrypt the mail (eg for password or tokens).

best regards

Hi GLPi Developer.

Good day.

Can you add a new features on GLPi under Rules -> Business Rules for Ticket. 

Please add new option (Validation Status if it is Refused or Granted. and also the Validation Percentage if it is 0% 50% or 100%) under Criterias so we add a new Workflow to seek for approval of the group managers before it proceed the ticket to ITService Delivery. I think this features will help all the GLPi user to enchance their Ticketing System. 

Thank you and God Bless.

At the moment, GLpi does not have an Official Remote MAnagement an Monitering system integration.

Would it not be cool to have an integration with TacticalRMM which is an Opensource Remote Management and monitoring system.

the Solution has Agents, which when deployed on Machines, are able to query the information of the device, and if computers, have the ability to remote control those Machines.

the integration would feature, Combined agent deployment, and Assets Mapping between the two platforms

TActicalRMM is completley Opensource, and Available on github here: amidaware/tacticalrmm: A remote monitoring & management tool, built with Django, Vue and Go. (github.com)

The developers of TActicalRMM are OPen to a collaboration with Glpi here: Feature request : ticketing integration · Issue #1710 · amidaware/tacticalrmm (github.com)

IF GLPi is open to the same.

Customers [Self-Service User] should close their own ticket.

I would think they should have that ability. Many other helpdesk applications give that attribute since a customer can solve their own case due to user-error.

Thank you

It would be useful to be able to define permissions to be able to see New tickets (not yet assigned)

I request the blocking of the edition of the ticket texts made by the agents. Ticket text can be changed at any time without proper tracking. Ideally, changing the ticket description should be blocked or released only to the technician assigned to the ticket and that the changed text should be recorded in the ticket history.

I think there is no solution yet. but it would be very interesting that when assigning a device, the location of the user was automatically added to this device. if this user has this device, this device is in the location of this user. It would read the location of this user and auto-fill the location field of the device.

http://forum.glpi-project.org/viewtopic.php?id=159918

Please add the ability to send printer cartridges for refueling. This capability is required for monitoring and managing cartridges in many organizations located in the Russian Federation.

It will be nice to add a field named Cable ID when we link to network ports together. This is nice to have because in Datacenter cables management best practices, we need to identify each connected cables with a unique ID to help DC tech (remote hands) to spot the right cable.