Welcome to GLPi feature request service.
Please check if the feature has not already been requested.
If not, please describe it

+14

Pouvoir envoyer un mail à des personnes différentes lors de l'expiration d'un contrat

Thomas Terrier 10 лет назад обновлен Junior 10 лет назад 6

Actuellement, on ne peut paramétré qu'un destinataire (ou un groupe) qui recevra toutes les mails sur les alertes sur les fins de contrat.


L'idée est de pouvoir choisir quelle notification de mail envoyer pour chaque contrat ou chaque type de contrat. Ainsi, l'équipe réseau recevra les alertes pour les fins de contrat du réseau, l'équipe système recevra les mails qui le concernent.. ect. Tout le monde ne sera pas prévenu à chaque fois.

+13

[9.5.3] Ability to attach computer items to a plug (PDU)

jugurtha13 5 лет назад обновлен Mr Fraxis 5 месяцев назад 2

I discover the integration of the "racks" plugin in the GLPI core, excellent work.

I added my PDUs in the racks (on the right and on the left), I defined the number of socket per PDU but I do not find the possibility to say my computer "XX-XXXX" is plugged on the plug 6 of my PDU "xxxx".


Image 384

Maybe the option exists but I can't find it .... I am searching like crazy.

Thank you in advance for your help.


+13

Massive Actions update locations - Latitude and Longitude

Eduardo Spinola 5 лет назад 0

Add cordinate fields latitude and longitude to massive actions in Dropdowns > Locations

Image 383


+13

ADD possibility to Open ticket when object has expired

Pablo Rodrigues 5 лет назад обновлен Arthur Schaefer 5 лет назад 1

Add possibility to automaticaly open new ticket when a contract, certify, warranty or any objects with lifetime has expired or expiring 

+13
На рассмотрении

picture for hardware

Yannick 8 лет назад обновлен Curtis Conard 2 года назад 5

Hello

It would be useful to add a picture associated with model and display it in computers / network / device / phones

A new setup / pictures / 

Add a new picture

Select model associated


Image 106


+13
На рассмотрении

Quantify scheduled tasks done (linked to a contract) in order to invoice customers (entities).

Christophe Ferrandon 10 лет назад обновлен glpi 6 лет назад 4
One great feature would be to quantify scheduled tasks done (linked to a contract) in order to invoice customers (entities).
Scheduled tasks time can be classified and calculated by category (i.e. Helpdesk, on site, transport ...) The durations of certain categories of tasks can be summed.
an even more wonderful feature would be an Odoo or Dolibarr ERP connector to avoid double data acquisition, no wasting time, fast, and error free billing.
The GLPI missing workflow.
Am I clear ?

Best
+13

Create a ticket from a problem

tyrone wyatt 10 лет назад обновлен 10 лет назад 0

The option to create a problem from a ticket already exists.

The option to create a change from a problem already exists.

But no option to create a ticket from a problem.


Create a ticket from a problem would be very useful feature when logging repeat tickets of the same problem.


An example would be that the internet is down for all users, the hotliner or technician would need to follow complete the process to log new tickets:

Current process: Create a new ticket manually by entering the requester, category, title, description, submit and adding the ticket to the problem.

New process: Click click create a ticket from problem, enter requester and submit.


I have used the option in another service desk package in the past and this feature is a real time saver. This feature encourages all tickets to be logged by service desk operators and technicians.


A mock up of Create a ticket from a problem.

Image 37


+12

Include the name field from the received emails of non-existent users on GLPI

Demetris Demetriou 3 года назад обновлен Random488 3 года назад 2

If it's possible, it'll be helpfull to include the complete email form (Name-Surname<username@email..>) or just the NameSurname part into the received tickets for non-existent GLPI users

+12

business rules : add criterion "Technician - User DN"

Eduardo Spinola 3 года назад 0

business rules : add new criterion "Technician - User DN" with "regular expression matches"

Because with the "user DN" of the Active Directory together with regular expressions it gives you enormous power to customize various rules

+12

Promote ticket without having to give permission to update follow-ups

Eduardo Spinola 4 года назад 0

Today it is possible to promote a ticket, however it is necessary to give permission to update followups in the profile to enable the icon, but it is not always interesting to enable this permission, it would be interesting if there was an option to permit only this feature.

Hoje é possível promover um ticket, porém é necessário dar permissão para atualizar acompanhamentos no perfil para habilitar o ícone, mas nem sempre é interessante habilitar essa permissão, seria interessante se houvesse uma opção para permitir apenas esse recurso.



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