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+53

Targets for tasks/solution templates

Arthur Schaefer 7 лет назад обновлен Eduardo Spinola 4 недели назад 5

The ability to choose who can use each solution and tasks templates.

In the knowledge base we have the ability to choose the targets which can see some items. We could put that function also on the Solution and Tasks templates. What do you think?


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+51

NoMachine NX Remote Desktop Integration with GLPI

Ricardo Alexander Perez Ricard 8 лет назад обновлен 8 лет назад 0

Integrate GLPI with No Machine NX Remote Destokp, a real alternative to Teamviewer:


https://www.nomachine.com/


NoMachine NX is an enterprise-class solution for secure remote access, desktop virtualization, and hosted desktop deployment built around the self-designed and self-developed NX suite of components. Thanks to its outstanding compression, session resilience and resource management and its integration with the powerful audio, printing and resource sharing capabilities of the Unix world, NX makes it possible to run any graphical application on any operating system across any networkconnection.


NX is SSH encrypted, has random cookie generation, and is compressed for speed. Free version is available to everyone, and enterprise and server editions are available at cost.



+51

Round Robin ticket auto assignment

The Tech 8 лет назад обновлен blippercop 3 года назад 2
The idea is to avoid the need of a manager assigning tickets to techs. In small shops, where there are a few techs doing the same job, and maybe a manager which it would be great to have tickets automatically distributed as they are created, among techs in a group.

Had to be added as a business rule for tickets action, where you could select the group where tickets with no tech assigned would be distributed.


Of course, it would be great to have a Load Balance auto-assignment system. It would be harder to code, though.


+47

Add solution author tag to notification templates

Sheldon Harris 9 лет назад 0

Create a new notification template tag for the solution author that shows up in the Processing Timeline.

+47

Active Directory Fields Synchronization

Rodrigo Morato Rodrigues 9 лет назад обновлен SourcesGuard 1 год назад 5

I appreciate it very much if there are more users fields of options to synchronize with the existing information in Active Directory in "Setup->Authentication->LDAP Directorys->MY AD CONFIGURATION>Users", combined with Administrations-> Users.

For example:

In "Administrations->Users->MY USER FROM AD->User", there is the "LOCATION" field, but in "Setup->Authentication->LDAP Directorys->MY AD CONFIGURATION->Users", there is no field with this option so I can sync from AD this information.

Thus, other options that would be important to sync with AD:

Name in AD

LDAP Name

Description

description

Office

physicalDeliveryOfficeName

Street

streetAddress

City

l

State/Province

st

Country

co

Department

department

Company

company

Manager

manager

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+45

Enable Single Sing On with Red Hat Single Sing On

Ricardo Alexander Perez Ricard 8 лет назад обновлен Walid Nouh 8 лет назад 1

Enable Single Sign On, OAuth 2, SAML, Open ID, Social Login with:

Single Sign On

Red Hat Single Sign On


Single-Sign On

Login once to multiple applications

Standard Protocols

OpenID Connect, OAuth 2.0 and SAML 2.0

Centralized Management

For admins and users

Adapters

Secure applications and services easily

LDAP and Active Directory

Connect to existing user directories

Social Login

Easily enable social login

Identity Brokering

OpenID Connect or SAML 2.0 IdPs

High Performance

Lightweight, fast and scalable

Clustering

For scalability and availability

Themes

Customize look and feel

Extensible

Customize through code

Password Policies

Customize password policies

+45

E-Signature with pki.js and mozilla pdf.js

Ricardo Alexander Perez Ricard 8 лет назад обновлен 7 лет назад 1

https://pkijs.org/


PKI.js


PKIjs is a pure JavaScript library implementing the formats that are used in PKI applications (signing, encryption, certificate requests, OCSP and TSP requests/responses). It is built on WebCrypto (Web Cryptography API) and requires no plug-ins.


Some examples:


https://pkijs.org/#examples


Signature verification and PDF sign example:


https://pkijs.org/examples/PDFexample.html



https://mozilla.github.io/pdf.js/

PDF.js

A general-purpose, web standards-based platform for parsing and rendering PDFs.



https://github.com/mozilla/pdf.js/issues/4743


We have implemented both signing and signature verification of PDFs in browser using https://pkijs, you can see an early signature verification demo here: https://pkijs.org/examples/PDFexample.html we have not yet integrated with PDFjs but will be doing that in the not so distant future. Our intention is to release most of this as OSS and give back any changes to PDFjs that are necessary to make integration smooth.

+43

Private Documents

tyrone wyatt 8 лет назад обновлен 8 лет назад 0

Can you please make a feature to allow documents to be made private in a ticket.

Every now and again we need to attach a documents to a ticket that contains private information.

As documents are not private we have been saving these documents into our departments shared network drive.

Not saving these documents to the ticket often causes issues if the case is reviewed at a later date.

+43
Запланирован

Behavior plugin integration

ylagva 9 лет назад обновлен asdf 2 года назад 8
Integrate features of Behavior plugin in GLPI 0.90
+41

Multiple conversations in a ticket

finalbeta 6 лет назад обновлен Bruno Silva 4 года назад 1

Let's say someone creates a ticket in our system. We may need to be contact 3th parties for the ticket. We perhaps would contact someone else (his boss, a supplier) through mail. In GLPI you have to do that through other means, and log the result in GLPI once done. 

The problem with this is that it's much harder to have teams working on a ticket, as some info is handled outside the ticket. 

GLPI could allow the agent to pick a user to send a mail to. (This mail could be marked as private even by adding something to the mail, that way a reply would be private too). 

This is something that is handled for example in OTRS in a very good way. 



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