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+20

New rule criteria for mail receivers

Erich Iseli hace 8 años actualizado por Carlos Castaño hace 2 años 26

For us it would be really helpful to be able to make sure the mails sent to our receivers e-mail address are only sent to that address (with optionally other recipients in the CC). This would ensure that if one in the CC answers to all (and thus also to the receiver's address), I can block the creation of a duplicate ticket.

Suggested criteria: number of TO-recipients

The rule would thus look like this:

Criteria

* To email header - is not - receiver@email.address

OR

* Number of To-recipients - greater than - 1

Action

* Reject email (with email response)

+20
Planeado

Monitoring satisfaction survey.

Rodrigo Morato Rodrigues hace 9 años actualizado por glpi hace 5 años 14
It would be great if I could monitor the responses of satisfaction surveys. For example, if a user score a ticket with less than three stars, an business rules for tickets could send an email to specific people (a quality sector, for example) so they could talk for this user..
+19

Add Validation Status on Rules under Business Rules for Ticket

J-Mar Protacio hace 6 años actualizado por Ney Ramon hace 5 años 1

Hi GLPi Developer.


Good day.


Can you add a new features on GLPi under Rules -> Business Rules for Ticket. 


Please add new option (Validation Status if it is Refused or Granted. and also the Validation Percentage if it is 0% 50% or 100%) under Criterias so we add a new Workflow to seek for approval of the group managers before it proceed the ticket to ITService Delivery. I think this features will help all the GLPi user to enchance their Ticketing System. 


Thank you and God Bless.

+18
En revisión

Automatic location of a device when it is assigned to a user.

uknowx5 hace 7 años actualizado por diego hace 5 años 11

I think there is no solution yet. but it would be very interesting that when assigning a device, the location of the user was automatically added to this device. if this user has this device, this device is in the location of this user. It would read the location of this user and auto-fill the location field of the device.


http://forum.glpi-project.org/viewtopic.php?id=159918

+17

add firmware specificity for item_devices

Николай Куликов hace 9 meses actualizado hace 9 meses 1

Hello!

It would be great to have firmware specificity for parts, for example for disks or network card, or raid controllers

+17

Customers [Self-Service] Users to close their own ticket option due to customer-error/or they solved the case.

rcastillo hace 2 años 0

Customers [Self-Service User] should close their own ticket.

I would think they should have that ability. Many other helpdesk applications give that attribute since a customer can solve their own case due to user-error.


Thank you

+17

Add only the last document in ticket notification

Eric Staraj hace 5 años actualizado hace 4 años 4

The prevent the notification to be rejected by the mail server, add only the last document added in the follow-up of the ticket to the notification. In the overway, the size of the mail may grow to much and could be rejected

+17

Integrate GLPI and Limesurvey

Integrate GLPI and Limesurvey to improve surveys o GLPI

+16

Add Cable ID field when we link network ports

Emmanuel Brochu hace 6 años actualizado por Alexander Pucher hace 6 años 1

It will be nice to add a field named Cable ID when we link to network ports together. This is nice to have because in Datacenter cables management best practices, we need to identify each connected cables with a unique ID to help DC tech (remote hands) to spot the right cable.

+16

one License to multiples softwares

Frederico Gendorf hace 6 años actualizado por WebGreg hace 4 años 5

Many software like Adobe software you pay one license to use a group of software, I think is a good option register multiples software with a same license like:

Adobe After Effects CC 2018
Adobe Bridge CC 2018
Adobe Dreamweaver CC 2018
Adobe Illustrator CC 2018
Adobe InDesign CC 2018

Actually I need register the same license to each software above...