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New rule criteria for mail receivers

Erich Iseli il y a 8 ans mis à jour par Carlos Castaño il y a 2 ans 26

For us it would be really helpful to be able to make sure the mails sent to our receivers e-mail address are only sent to that address (with optionally other recipients in the CC). This would ensure that if one in the CC answers to all (and thus also to the receiver's address), I can block the creation of a duplicate ticket.

Suggested criteria: number of TO-recipients

The rule would thus look like this:


* To email header - is not - receiver@email.address


* Number of To-recipients - greater than - 1


* Reject email (with email response)


Monitoring satisfaction survey.

Rodrigo Morato Rodrigues il y a 9 ans mis à jour par glpi il y a 5 ans 14
It would be great if I could monitor the responses of satisfaction surveys. For example, if a user score a ticket with less than three stars, an business rules for tickets could send an email to specific people (a quality sector, for example) so they could talk for this user..

Add Validation Status on Rules under Business Rules for Ticket

J-Mar Protacio il y a 6 ans mis à jour par Ney Ramon il y a 5 ans 1

Hi GLPi Developer.

Good day.

Can you add a new features on GLPi under Rules -> Business Rules for Ticket. 

Please add new option (Validation Status if it is Refused or Granted. and also the Validation Percentage if it is 0% 50% or 100%) under Criterias so we add a new Workflow to seek for approval of the group managers before it proceed the ticket to ITService Delivery. I think this features will help all the GLPi user to enchance their Ticketing System. 

Thank you and God Bless.

À l'étude

Automatic location of a device when it is assigned to a user.

uknowx5 il y a 7 ans mis à jour par diego il y a 5 ans 11

I think there is no solution yet. but it would be very interesting that when assigning a device, the location of the user was automatically added to this device. if this user has this device, this device is in the location of this user. It would read the location of this user and auto-fill the location field of the device.



add firmware specificity for item_devices

Николай Куликов il y a 9 mois mis à jour il y a 9 mois 1


It would be great to have firmware specificity for parts, for example for disks or network card, or raid controllers


Customers [Self-Service] Users to close their own ticket option due to customer-error/or they solved the case.

rcastillo il y a 2 ans 0

Customers [Self-Service User] should close their own ticket.

I would think they should have that ability. Many other helpdesk applications give that attribute since a customer can solve their own case due to user-error.

Thank you


Add only the last document in ticket notification

Eric Staraj il y a 5 ans mis à jour il y a 4 ans 4

The prevent the notification to be rejected by the mail server, add only the last document added in the follow-up of the ticket to the notification. In the overway, the size of the mail may grow to much and could be rejected


Integrate GLPI and Limesurvey

Integrate GLPI and Limesurvey to improve surveys o GLPI


Add Cable ID field when we link network ports

Emmanuel Brochu il y a 6 ans mis à jour par Alexander Pucher il y a 6 ans 1

It will be nice to add a field named Cable ID when we link to network ports together. This is nice to have because in Datacenter cables management best practices, we need to identify each connected cables with a unique ID to help DC tech (remote hands) to spot the right cable.


one License to multiples softwares

Frederico Gendorf il y a 6 ans mis à jour par WebGreg il y a 4 ans 5

Many software like Adobe software you pay one license to use a group of software, I think is a good option register multiples software with a same license like:

Adobe After Effects CC 2018
Adobe Bridge CC 2018
Adobe Dreamweaver CC 2018
Adobe Illustrator CC 2018
Adobe InDesign CC 2018

Actually I need register the same license to each software above...